Curtis Palmer
White Plains
Summary
Optimistic and articulate professional specializing in enhancing member experiences through dynamic communication and exceptional service. Driven by ambition and passion for standing out, consistently delivering outstanding results and fostering positive interactions in a social and engaging manner.
Overview
13
13
years of professional experience
Work History
Member Experience Specialist
Fountain Life
White Plains
12.2024 - Current
- Implemented strategies for enhancing the overall quality of member experience.
- Managed a high volume of incoming calls and emails, professionally and efficiently addressing member needs.
- Collaborated with departments to enhance customer journey and resolve member issues.
- Built and maintained customer relations through consistent delivery of high-quality services.
- Identified process improvement opportunities, leading to streamlined operations.
Concierge
Security Services Of Connecticut
Greenwich
07.2024 - 12.2024
- Oversaw daily operations of concierge desk to ensure seamless guest experiences.
- Welcomed and assisted guests with information about hotel services and amenities to enhance their stay.
- Provided exceptional customer service at all times in order to exceed expectations.
- Facilitated reservations and managed communication by answering calls, taking messages, and redirecting inquiries.
- Utilized problem solving skills to identify solutions for various issues related to concierge duties.
Patient Service Representative
Metro Vein Centers
Yonkers
11.2022 - 08.2024
- Performed patient registration and scheduling in a fast-paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals.
- Verified patient information to ensure accuracy prior to appointment check-in.
- Greeted patients, provided directions, and answered questions, reinforcing strong customer service and support.
- Answered incoming calls promptly, ensuring excellent phone etiquette and professionalism to enhance patient experience.
- Ensured compliance with HIPAA regulations through proper handling of confidential patient information.
- Verified and updated changes in patient, physician, or insurance to maintain proper billing.
- Processed payments accurately by verifying insurance coverage and applying copays, facilitating smooth financial transactions.
- Obtained and validated photo identifications and insurance cards, scanning documents into patients' charts.
Residential Childcare Worker
Graham Windham
Yonkers
12.2012 - 05.2017
- Created individualized care plans addressing emotional and physical needs, enhancing each child's well-being.
- Monitored behavior and maintained a safe, supportive environment.
- Partnered with multidisciplinary teams to support holistic child development, ensuring comprehensive care.
- Organized recreational activities to foster social skills and teamwork, enriching group dynamics.
- Documented observations and progress in daily reports for case management.
- Trained new staff on policies, procedures, and child engagement techniques.
Education
High School Diploma -
Mountvernon High School
Mount Vernon, NY06-2010
Skills
- Customer relationship management
- CRM software expertise
- Customer service
- Customer support
- Customer engagement
- Performance tracking
- Transaction handling
- Data management
- Meeting coordination
- Relationship building
- Brand representation
- Exceptional communication
Timeline
Member Experience Specialist
Fountain Life
12.2024 - Current
Concierge
Security Services Of Connecticut
07.2024 - 12.2024
Patient Service Representative
Metro Vein Centers
11.2022 - 08.2024
Residential Childcare Worker
Graham Windham
12.2012 - 05.2017
High School Diploma -
Mountvernon High School