Summary
Overview
Work History
Education
Skills
Timeline
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Colleen Clatworthy

BOLINGBROOK,IL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

26
26
years of professional experience

Work History

Promoted to Excecutive Director

Everspring
05.2017 - Current
  • Worked closely with organizational leadership to guide operational strategy.
  • Oversaw admissions recruitment and provided corrective feedback to achieve daily and long-term goals.
  • Maintain strategic partnerships to drive business development.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Designed and implemented employee engagement strategies to improve morale, retain talent and maintain business continuity.

Promoted to Assistance Director of Admissions

DeVry University Online
05.2003 - 05.2017
  • Assisted prospective students with admissions by processing paperwork and conducting follow-up activities.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry employees and students.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
  • Implemented strategies to increase student recruiting, engagement and retention.

Extended Day Counselor

St Bernadettes School
09.1997 - 05.2003
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.

Server

J C's Pub And Ristorante
06.2000 - 08.2001
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

MHRM - Human Resources

Keller Graduate School of Management
Naperville Il
04.2010

Skills

  • Client Meetings
  • Business Process
  • Office Operations
  • Exit Interviews
  • Staff Training
  • Business Development Understanding
  • Sales Expertise
  • Key Performance Indicators (KPIs)
  • Corrective Actions
  • High-Volume Dining
  • Adult Education
  • Student Rapport-Building

Timeline

Promoted to Excecutive Director

Everspring
05.2017 - Current

Promoted to Assistance Director of Admissions

DeVry University Online
05.2003 - 05.2017

Server

J C's Pub And Ristorante
06.2000 - 08.2001

Extended Day Counselor

St Bernadettes School
09.1997 - 05.2003

MHRM - Human Resources

Keller Graduate School of Management

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Colleen Clatworthy