Colleen Coppin
Ellettsville,Indiana
Summary
Dynamic Patient Registration Specialist with a proven track record at IU Health, excelling in insurance verification and patient scheduling. Recognized for enhancing workflow efficiency and delivering compassionate customer service. Proficient in electronic recordkeeping and HIPAA compliance, ensuring patient privacy while fostering strong relationships with patients and families.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
IU Health
07.2023 - 09.2025
- Registered patients accurately using electronic health record systems to ensure seamless data entry.
- Verified insurance information and eligibility, reducing billing discrepancies and improving workflow efficiency.
- Communicated effectively with patients to gather necessary documentation for registration processes.
- Assisted in training new staff on patient registration protocols and system navigation.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Scheduled 50+ daily appointments using computerized calendars.
- Assisted with the patient flow by escorting patients to exam rooms, obtaining necessary information, and taking accurate vital signs".
Home Health Aide
Elders Journey
01.2014 - 07.2023
- Provided compassionate personal care and assistance with daily living activities for clients.
- Monitored and documented clients' health status, reporting changes to healthcare professionals.
- Assisted clients with mobility and physical therapy exercises to enhance independence.
- Developed and maintained strong relationships with clients and their families for effective communication.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Sales Associate
Kmart, Sears Holding
05.2012 - 01.2014
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Managed inventory levels through accurate stock assessments and timely replenishment processes.
- Assisted in training new sales associates on product knowledge and effective sales techniques.
- Maintained visual merchandising standards to promote product visibility and drive sales performance.
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Production Technician
Hartman
11.1999 - 03.2012
- Conducted quality inspections to ensure adherence to product specifications and industry standards.
- Collaborated with team members to troubleshoot production issues and implement effective solutions.
- Streamlined workflow processes, enhancing operational efficiency and reducing waste in production lines.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
Education
High School Diploma -
BHSN
Bloomington, INSkills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
- Medical terminology proficiency
- Meets and exceeds expectations (annual reviews provided upon request)
- Appointment scheduling
- Electronic recordkeeping
- Payment collection
- Active listening
- Empathetic and compassionate
Certification
Certified medical administrative assistant (CCMA)
Certified nursing assistant (CNA)
Certified home health aide (HHA)
Timeline
Patient Registration Specialist
IU Health
07.2023 - 09.2025
Home Health Aide
Elders Journey
01.2014 - 07.2023
Sales Associate
Kmart, Sears Holding
05.2012 - 01.2014
Production Technician
Hartman
11.1999 - 03.2012
High School Diploma -
BHSN