Tracy Steagall
Speedway,IN
Summary
Dynamic professional with a strong background in customer service and appointment scheduling at IU Health. Proven ability to enhance patient experiences through clear communication and attention to detail. Skilled in managing complex schedules and fostering teamwork, consistently achieving high levels of client satisfaction. Proficient in utilizing computer systems for efficient operations.
Overview
2026
2026
years of professional experience
Work History
SPAC Team Member
IU Health
01.2022 - Current
Answer phone calls for doctor office and route messages. Schedule appointments.
SPAC Representative and
Iconnect
2021 - 2022
Scheduling patient appointments, routing calls and sending messages
Bartender
VFW Post 2839
2016 - 2018
Operated register
Balanced daily registers
Implementation of special events
Ordered inventory
Served drinks
Stocked inventory
Organized fundraising events
Client Service Representative
Xerox
2015 - 2017
Created files on clients
Communicated with clients resources to meet basic needs(food stamps, insurance).
Entered information for services applied for
Answered calls.
Processed applications for Medicaid and Food Stamps
Outpatient Service Representative
IU Women’s Healthcare
1999 - 2015
Created and maintained provider schedules
Manages incoming calls for the office
Scheduled patient appointments
Registered patients for their appointments
Entered charges into system
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Leadership qualities
- Workplace safety
- Computer skills
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Training and mentoring
- Continuous development
- Task prioritization
Timeline
SPAC Team Member
IU Health
01.2022 - Current
SPAC Representative and
Iconnect
2021 - 2022
Bartender
VFW Post 2839
2016 - 2018
Client Service Representative
Xerox
2015 - 2017
Outpatient Service Representative
IU Women’s Healthcare
1999 - 2015
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