Colleen Dietrich
Saginaw,MI
Summary
Dynamic and results-driven professional with extensive experience at SUBWAY® Restaurants, excelling in exceptional customer service and inventory control. Proven track record in training staff and enhancing operational efficiency, while ensuring compliance with food safety standards. Expert in sandwich preparation, fostering a collaborative team environment to achieve high customer satisfaction.
Overview
17
17
years of professional experience
Work History
Senior Sandwich Artist
SUBWAY®Restaurants
03.2024 - Current
- Prepared high-quality sandwiches while adhering to food safety standards.
- Trained new team members on sandwich preparation techniques and customer service protocols.
- Enhanced customer experience by providing tailored recommendations based on preferences.
- Managed inventory levels, ensuring timely restocking of ingredients and supplies.
- Ensured compliance with company policies during daily operations and health inspections.
Manager
SUBWAY®Restaurants
08.2016 - 01.2022
- Supervised daily operations ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff on food safety standards and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules aligning with peak business hours to enhance productivity.
- Analyzed sales data identifying trends to enhance menu offerings and promotional strategies.
- Ensured compliance with health regulations maintaining high hygiene standards in the restaurant.
- Managed and motivated employees to be productive and engaged in work.
Crew Member
Jimmy John's
03.2009 - 11.2011
- Trained new crew members on operational procedures and customer service standards.
- Ensured timely preparation and delivery of food orders to maintain customer satisfaction.
- Managed inventory levels, restocking supplies to optimize kitchen operations.
- Collaborated with team members to streamline sandwich assembly processes for efficiency.
- Implemented safety protocols in food handling to enhance workplace hygiene standards.
- Provided exceptional customer service, resolving issues promptly and effectively to enhance guest experience.
Education
No Degree - General Studies
Hemlock Public Schools
Hemlock, MI01-2008
High School Diploma -
Saginaw ISD
Saginaw, MI06-2007
Skills
- Exceptional customer service
- Safe food handling
- Staff training and development
- Inventory control expertise
- Cash register operation
- Conflict resolution techniques
- Food allergy awareness
- Food presentation mastery
- Expert sandwich making
- Cash handling experience
- Multitasking and prioritizing
- Teamwork and collaboration
- Efficient time management
- Effective multi-tasking
Timeline
Senior Sandwich Artist
SUBWAY®Restaurants
03.2024 - Current
Manager
SUBWAY®Restaurants
08.2016 - 01.2022
Crew Member
Jimmy John's
03.2009 - 11.2011
No Degree - General Studies
Hemlock Public Schools
High School Diploma -
Saginaw ISD