Colleen DiVenti
Robinson
Summary
Dynamic professional with a proven track record in customer service and critical thinking, honed at Brownhouse Cafe and other respected establishments. Excelled in complaint resolution, enhancing customer loyalty, and adept in data entry, ensuring operational efficiency. Demonstrated exceptional active listening and computer proficiency, contributing to a positive and efficient customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Brownhouse Cafe
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business..
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Cefcostores
03.2024 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Cashier
Brown House Cafe
11.2023 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Childcare Assistant
Panther Kids, Midway ISD
01.2021 - 05.2022
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
Education
High School Diploma -
Midway High School
Waco, TX05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Retail store support
Affiliations
- Girl Scouts of Central Texas
Timeline
Customer Service Representative
Brownhouse Cafe
10.2024 - Current
Customer Service Cashier
Cefcostores
03.2024 - 08.2024
Customer Service Cashier
Brown House Cafe
11.2023 - 08.2024
Childcare Assistant
Panther Kids, Midway ISD
01.2021 - 05.2022
High School Diploma -
Midway High School
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