Colleen Dowd
Pickle and Pig
Chicago,IL
3
years of professional experience
Dynamic leader with a proven track record in staff management and training. Skilled in recruitment, onboarding, and fostering a collaborative team environment to drive organizational development and improve guest satisfaction.
Work History
Restaurant Hostess
9 Months- Managed reservation system efficiently to optimize table turnover.
- Greeted and seated guests promptly, enhancing overall dining experience.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Assisted in training new staff on hosting procedures and customer service standards.
- Handled customer inquiries and complaints professionally, maintaining positive relationships.
Waterfront Director
7 Months- Participated in recruiting, interviewing, and selecting seasonal lifeguard staff and assisted with onboarding new hires
- Coordinated emergency drills to ensure preparedness among staff and campers during waterfront activities.
- Supervised daily waterfront activities, ensuring safety protocols and guidelines were followed.
- Assisted in organizing aquatic programming and events for campers of all ages.
- Conducted routine maintenance checks on boats and equipment to ensure operational readiness.
- Trained new staff on safety procedures and equipment usage at the waterfront area.
Lifeguard
2 Years 2 Months- Monitored waterfront activities to ensure safety and compliance with health regulations.
- Responded swiftly to emergencies, providing first aid and CPR.
- Conducted regular inspections of waterfront equipment and facilities for maintenance needs.
- Led classes of up to 20 children in waterfront classes consisting of: sailing, kayaking, and fishing
Deli Clerk
4 Months- Prepared and packaged deli products, ensuring freshness and quality standards were consistently met.
- Operated slicers, scales, and other equipment safely and efficiently to fulfill customer orders.
- Maintained cleanliness and organization in food preparation areas, adhering to health and safety regulations.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
Education
Bachelor of Arts - Organizational Leadership
- Redhawk Excellence Scholarship Recipient
- Alpha Delta Pi Member
Skills
Multitasking ability
Active learning techniques
Engagement strategies
Training development
Team development
Guest relations
Staff supervision
Growth strategies
Talent sourcing
Onboarding processes
Timeline
Restaurant Hostess
Pickle and Pig
01.2026 - CurrentRead More
Waterfront Director
Camp Wakeshma
01.2026 - 08.2026Read More
Deli Clerk
Swanson's Deli
08.2024 - 12.2024Read More
Lifeguard
Camp Wakeshma
06.2023 - 08.2025Read More
Miami University
Bachelor of Arts from Organizational Leadership
Read More