SYDNEY GUNDERSON

• Greeted guests promptly, delivered welcoming first impressions, and coordinated seating with service team.
• Managed reservations and waitlists accurately, balancing table flow to minimize guest delays.
• Communicated special requests, allergies, and large-party needs to servers and management.
• Answered phone calls professionally, confirmed bookings, and provided menu and dining information.
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

• Responded to customer inquiries via phone and email, ensuring timely resolution of issues.
• Resolved customer complaints and inquiries courteously, enhancing overall customer satisfaction.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Educated customers on services and promotions to enhance their experience.
• Processed customer transactions using point-of-sale systems accurately.
• Trained and mentored new team members, fostering a collaborative work environment.
• Adhered to company policies and procedures while providing superior service.

Expected graduation