Colleen Farewell
Holly,MI
Summary
Hardworking professional with over 20 years of business acumen in owning a business as well as the financial and retail sectors. Enthusiastic about learning any line of business inside and out while pursuing opportunities to learn new skills and contribute to group success. Offer strong administrative, relationship-building and problem-solving abilities. Proven track record in customer service, maintaining great customer relationships and satisfaction.
Overview
24
24
years of professional experience
Work History
Cleaning Service Owner/Operator
Self Employed
07.2022 - Current
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- 100% customer satisfaction by providing thorough and efficient cleaning services.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Cultivator
Cultivation Associates
05.2020 - 06.2022
- Executed production plans in keeping with the Company’s operating procedures, carrying out the day-to-day assignments and tasks of the medical Cannabis production cycle including cloning and harvesting
- Maintained detailed records of cultivation activities for accurate planning, tracking progress, and reporting purposes.
- Implemented pruning techniques to shape plants for optimal light exposure and increased yield by 30%.
- Cloning- cutting and transplanting; watering; labeling; and inventory data input
- Plant care- during vegetative and flowering phase: trimming, manipulating, and staking; big leafing and pruning; watering; plant monitoring; inventory data input
- Harvesting- Cutting plants; weighing and inventory data input into the electronic inventory tracking system
Financial Services Representative
Harris Financial Services
06.2018 - 04.2020
- Created and managed Excel spreadsheets in order to generate annual required minimum distribution and contributions
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Prepared monthly reports to inform clients about investments
- Conducted regular reviews of client portfolios to ensure alignment with risk tolerance and investment objectives.
- Trained with Cambridge Investment Research – advancing knowledge in responsible investing strategies
- Regulated over $1M in financial budgets and operations
- Linked customer accounts via Automated Clearing House
Lead Demo. Specialist
Bose
10.2006 - 11.2012
- Promoted to management within 6 months
- Responsible for managing shifts, opening/closing store, bank deposits, loss prevention, managing inventory, shipping and Receiving.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Maintained clean, organized and professional work environment.
- Assisted customers in locating items, addressed questions and provided product samples.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
- Increased product awareness by conducting engaging and informative demonstrations to potential customers.
- Worked with team to achieve sales goals for products.
- Established and maintained positive relationships with customers.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Educated customers on product features and answered questions regarding product use.
- Maintained knowledge of current promotions and product features.
- Increased sales by effectively communicating product benefits.
- Developed creative displays and signage to draw customers to products.
Lab Manager
Ritz Camera
02.2001 - 07.2005
- Cashier for retail camera products and accessories
- Chemical processing and development of all film media
- Managed inventory of products and materials.
- Responsible for all inbound and outbound material.
Education
High School Diploma -
Lynn English High School
Lynn, MA06.1999
Skills
- Communication
- Multitasking
- Microsoft Excel
- Microsoft Word
- CPR
- Cambridge Investment Research/Cambridge Forms
- Customer Service
- Quality Assurance
- Financial planning
- Team Management
- Trainer
- Docusign
- Gorilla/Forex Systems
Languages
Spanish
Elementary
Timeline
Cleaning Service Owner/Operator
Self Employed
07.2022 - Current
Cultivator
Cultivation Associates
05.2020 - 06.2022
Financial Services Representative
Harris Financial Services
06.2018 - 04.2020
Lead Demo. Specialist
Bose
10.2006 - 11.2012
Lab Manager
Ritz Camera
02.2001 - 07.2005
High School Diploma -
Lynn English High School
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