Colleen Ford
THE VILLAGES,United States
Summary
Enthusiastic associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service. Motivated to learn, grow and excel in any job I am given.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Publix Grocery Store
The Villages
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled the opening and closing of the cash office, ensuring that all the tills were balance, made and recorded deposits, ordered cash as needed.
- Thorough knowledge of the Florida lottery Terminal, including all terminal games, scratch off games, balance the lottery inventory multiple times during the day.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Associate Cashier
Circle K
The Villages Florida
05.2022 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Gate Attendant
Community Watch
11.2020 - 03.2022
- Monitored gate areas and addressed security situations with management.
- Operated electronic security control systems and emergency response systems during patrols.
- Communicated with site personnel by relaying information via radio calls.
Sales Associate
Harbor Wear
01.2020 - 03.2022
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Sales Associate
Walmart
11.2008 - 10.2010
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
Command and Control Specialist
United States Air Force
11.1987 - 08.1995
- Generated status of resources for higher command
- Trained personnel from all four military branches in status reporting procedures
- Prepared incident reports for local and higher command
- Briefed base command on routine and emergency incidents involving base personnel and/or equipment
Education
No Degree - Command And Control
Community College of The Air Force
Montgomery, ALSkills
- P>Friendly service mentality
- P>Dependable and Responsible
- P>Self-Motivated
- P>Multitasking Abilities
- P>Good Telephone Etiquette
- P>Decision Making
Timeline
Customer Service Representative
Publix Grocery Store
06.2022 - Current
Customer Service Associate Cashier
Circle K
05.2022 - 06.2022
Gate Attendant
Community Watch
11.2020 - 03.2022
Sales Associate
Harbor Wear
01.2020 - 03.2022
Sales Associate
Walmart
11.2008 - 10.2010
Command and Control Specialist
United States Air Force
11.1987 - 08.1995
No Degree - Command And Control
Community College of The Air Force