Suelen Karoliny Reis Carvalho

• Used Navitaire, Gonow, Skyspeed and Amadeus to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
• Improved airport safety by conducting regular inspections and identifying potential hazards.
• Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
• Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
• Stacked unclaimed items onto baggage carts and into storage racks and shelves.
• Provided announcements to passengers to explain baggage procedures.
• Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
• Collaborated with customs officials to ensure compliance with import and export regulations, facilitating smooth international travel experiences for passengers.
• Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
• Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
• Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
• Ensured compliance with federal aviation regulations through diligent adherence to guidelines governing all aspects of airport management.
• Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
• Contributed to emergency preparedness initiatives by participating in drills and staying informed about best practices for crisis response scenarios.
• Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
• Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
• Provided comprehensive training to new Airport Operations Agents, fostering a skilled workforce capable of handling diverse tasks effectively.
• Assisted in the development of operational procedures for increased efficiency and compliance with regulations.
• Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
• Supported incident management efforts, contributing to swift resolution of issues and minimizing disruptions to airport operations.
• Conducted thorough security checks to safeguard airport facilities, employees, and passengers from potential threats.
• Liaised with air traffic control for coordinating take-offs, landings, gate assignments, and other essential activities vital for smooth airport functioning.
• Enhanced on-time performance by efficiently managing aircraft turnaround processes.
• Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
• Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
• Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
• Coordinated with other agencies to maintain safe and secure airfield environment.
• Implemented and enforced safety policies and procedures, confirming compliance with regulations.
• Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
• Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
• Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
• Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
• Established and maintained communication with air traffic control and other airfield personnel as required.
• Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.

• Azul - Linhas Aereas Brasileiras, S.A
  (Brazil) Customer service in store, check in and boarding, permanent customer assistance; Planning, organization and execution of aircraft shipments and disembarkation.
• Identify and capture new clients.
• Increased influx of revenue in ticket sales and flight add-ons.
• Achieved 100% local sales goals.
• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Used airline computer system to create airline tickets and boarding passes.
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• Operated PA system to make announcements regarding flight activity.
• Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• Used several softwares to prepare pre-departure and post-departure reports and passenger manifests.
• Facilitated smooth transfers of passengers between connecting flights, reducing missed connections and improving overall travel experience.
• Managed the ticketing counter, providing swift and accurate service for all flight reservations and changes.
• Processed travel documents accurately while adhering to strict guidelines, preventing security breaches or immigration issues.
• Collaborated with security personnel to ensure adherence to airport safety regulations and protocols.
• Conducted regular training sessions for new hires on airport procedures and best practices for optimal performance within the team.
• Enhanced customer satisfaction by efficiently managing check-in and boarding processes for passengers.
• Provided timely updates on flight information through clear public announcements, keeping passengers well-informed about any changes or delays.
• Proactively identified potential issues in the boarding process and provided swift solutions to minimize disruptions.
• Managed lost-and-found services efficiently which resulted in successful recovery of passenger belongings.
• Assisted unaccompanied minors during their entire journey from check-in until they were safely transferred over to designated guardians.
• Handled cash transactions effectively in the ticketing process while maintaining accuracy in financial records.
• Maintained a clean and organized work environment, contributing to an efficient and pleasant atmosphere for both staff and passengers.
• Coordinated prompt responses to gate emergencies by closely working alongside medical teams and airport security personnel.
• Delivered exceptional customer service when assisting passengers with luggage storage, maximizing available space on board the aircraft.
• Coordinated with airline personnel to address any flight delays or cancellations, minimizing passenger inconvenience.
• Streamlined baggage handling procedures, resulting in reduced wait times and increased customer satisfaction.
• Resolved various passenger issues by maintaining professionalism and effective communication at all times.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Produced and shared customer service reports to support management decision-making.

English—Portuguese translation and vice versa

logistics in export of ornamental fish

Secretary

• Reservation management.
• Logistics of catering stock;
• Reception of customers.
• Managed over 60 customers per day.
• Group reservations of over 60 people.