Carolina Suarez Amaya

• Monitors and assists operational areas to ensure compliance with established rules, regulations, policies and procedures. Issues notices of violations and/or citations for non-compliance with airport rules and regulations.
• Assists with ensuring the proper control of persons and vehicles in restricted access areas of the airport.
• Monitors all automated equipment systems for fire, security, and maintenance alarms; making appropriate notifications when necessary.
• Inspects and monitors airport equipment and facilities for safety, security and general conditions; taking appropriate action when necessary.
• Provides information, direction and assistance regarding the use of airport facilities and airport tenants and users.
• Conducts and/or coordinates escorts and tours within both public and secured airport areas.
• Monitors vehicle operations for compliance with the Airfield Driving Program, and Ground Transportation Program, and ensures proper control of persons and vehicles in restricted access areas of the airport.
• Collects, records and compiles information for statistical data on routine and emergency airport conditions relating to safety and security, as well as operational activities.
• Collects, records and disseminates information on airport operational conditions, status of construction in progress, and other pertinent airport activities.
• Monitors, assists in and reports on the control of all aspects of vehicular traffic, parking operations, public and all other forms of transportation.
• Assists in the preparation and operation of the Emergency Operations.
• Produces specialized, computer-generated reports for operational, audit, and risk management/insurance purposes.
• Operates and maintains (as operator) County-owned vehicles, including 4-wheel drive, in an airport environment including responding to emergency situations.
• Ability to drive on the movement and non-movement areas of the airfield.

• Handled disruptions such as denied boarding or oversold flights calmly and professionally finding alternative solutions for affected passengers.
• Facilitated the boarding process for passengers, in an organized and efficient environment.
• Coordinated wheelchair services for passengers in need of assistance.
• Assisted passengers with check-in processes.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Present, promote, and sell products, answer customers' questions about specific products. Collect customer payments (cash, debit, or credit card) Receiving merchandise from local and international vendors. Ensure racks are fully stocked. In charge of taking photos for the website and social media

Collect customer payments (cash, debit, or credit card). Make announcements at the gate for flights. Check documentation to board the airplane. Help customers with special needs.

Travelers Check-in: Verification of documentation, receipt of luggage and assign bag tag, handling of Credit cards. Personnel manager. Flight boarding. Sell "UPGRADE" and solve possible inconveniences for travelers.

• Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
• Coordinated wheelchair services for passengers in need of assistance.
• Assisted passengers with check-in processes.
• Supported colleagues during peak hours by taking on additional tasks when needed.
• Enhanced customer satisfaction by providing timely and accurate flight information.
• Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
• Facilitated the boarding process for passengers.
• Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
• Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
• Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
• Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.