Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yanil Torres

Brooklyn,NY

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Airport Operations Agent

JetBlue
Queens, NY
02.2023 - Current
  • Greeted and welcomed passengers to the airport terminal.
  • Managed various administrative tasks related to airline operations including ticketing, reservations, seating assignments.
  • Assisted with the boarding process, ensuring that all necessary documents were in order.
  • Provided customer service to travelers by answering questions and addressing complaints.
  • Monitored passenger check-in queues and ensured timely processing of travelers' tickets.
  • Helped customers with special needs to board and disembark from aircraft.
  • Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.

Motor Vehicle Representative

Department of Motor Vehicles
Whitestone , NY
07.2021 - 01.2022
  • Performed data entry into the DMV computer system using correct codes to process applications correctly.
  • Assisted customers with vehicle registration, licensing and titling services.
  • Verified ownership documents for accuracy to ensure proper documentation of vehicles.
  • Processed customer payments for motor vehicle transactions.
  • Resolved customer inquiries related to Motor Vehicle services via phone and email.
  • Reviewed customer applications for completeness before processing them through the DMV system.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Assembled photographs with printed license information to produce completed documents.

Traffic Checker

New York City Transit Authority
New York, NY
05.2016 - 07.2021
  • Collect and record accurate data for all ridership and time performance surveys.
  • Enumerate customers coming in and out of the bus and subway systems.
  • Provide customer service to assist passengers with travel information and reroutes.
  • Place service notice postings throughout the 5 boroughs to ensure timely information for smoother transitions.

Education

Associate of Applied Science - Criminal Justice

Berkeley College
New York, NY
05-2020

Skills

  • Superior customer service
  • Efficient multitasking
  • Accurate data entry
  • Conflict Resolution
  • Cross-functional coordination
  • Teamwork and Collaboration

Languages

Spanish
Professional

Timeline

Airport Operations Agent

JetBlue
02.2023 - Current

Motor Vehicle Representative

Department of Motor Vehicles
07.2021 - 01.2022

Traffic Checker

New York City Transit Authority
05.2016 - 07.2021

Associate of Applied Science - Criminal Justice

Berkeley College

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Yanil Torres