Armando Efres
Airport Operations
Summerville,SC
Summary
Driven professional with extensive experience at American Airlines and Jetblue Airways, excelling in superior customer service and security protocol compliance. Demonstrated expertise in efficient multitasking and problem-solving, significantly improving customer satisfaction and operational efficiency. Mastery in ticketing systems and flight coordination, ensuring seamless travel experiences.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Airport Operations Agent
Jetblue Airways
05.2023 - Current
- Conducted thorough security checks to safeguard airport facilities, employees, and passengers from potential threats.
- Collaborated with customs officials to ensure compliance with import and export regulations, facilitating smooth international travel experiences for passengers.
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
Reservations Supervisor/ Resolution Desk
American Airlines
02.2023 - 04.2024
- Collaborated with other departments to ensure seamless guest experiences from reservation through checkout.
- Increased efficiency by implementing standardized procedures for handling common reservation scenarios encountered by staff members daily routine.
- Ensured compliance with relevant privacy regulations when handling sensitive guest information during reservation process.
- Improved customer satisfaction by efficiently managing reservations and addressing guest concerns.
- Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
Reservations Agent
American Airlines
06.2021 - 02.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
Education
High School Diploma -
RBICG Sport Academy
Santo Domingo, Dominican Republic 08.2018 - 06.2020
Skills
Accurate data entry
Strong decision-making
Effective problem solving
Ground Support Coordination
Efficient multitasking
Superior customer service
Security Protocol Compliance
Flight Coordination Expertise
Ticketing System Mastery
Airport Safety Knowledge
Timeline
Airport Operations Agent
Jetblue Airways
05.2023 - Current
Reservations Supervisor/ Resolution Desk
American Airlines
02.2023 - 04.2024
Reservations Agent
American Airlines
06.2021 - 02.2023
High School Diploma -
RBICG Sport Academy
08.2018 - 06.2020