Colleen Ford
THE VILLAGES,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Publix
The Villages, Florida
06.2022 - Current
- Resolved customer complaints promptly and efficiently.
- Resolved customer complaints swiftly and effectively to ensure satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered exceptional customer service, contributing to high levels of customer satisfaction.
- Assisted customers with inquiries and product information at the service desk.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed customer transactions accurately using point-of-sale systems.
- Handled returns and exchanges in accordance with company guidelines efficiently.
- Maintained product knowledge to provide accurate recommendations to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Cultivated lasting customer relationships, fostering repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with team members to enhance overall store operations and service.
- Collaborated with departments to resolve complex issues, delivering tailored solutions to meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Trained new staff on customer service protocols and store policies.
- Monitored inventory levels and restocked shelves throughout shifts.
- Developed positive relationships with customers through friendly interactions.
- Managed cash drawer, ensuring funds were balanced at the end of each shift.
- Trained new staff on cash handling protocols and customer service standards.
- Monitored daily cash flow to identify discrepancies and resolve issues promptly.
- Maintained accurate cash balances and reconciled discrepancies.
- Ensured compliance with applicable laws, regulations, policies, and procedures pertaining to financial operations.
Sales Associate
Circle
The Villages, Florida
03.2022 - 06.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store appearance by organizing displays and restocking merchandise regularly.
- Processed customer transactions efficiently using point-of-sale systems.
Gate Attendant
Villages Community Development District
The Villages, Florida
11.2020 - 03.2022
- Monitored gate access for residents and visitors at community entrances.
- Enforced community policies and safety protocols consistently at all entry points.
- Assisted residents with inquiries and provided directions to various community facilities.
- Coordinated with security personnel to ensure a safe environment for all guests.
- Maintained accurate logs of visitor traffic and entry times throughout shifts.
- Operated communication systems to relay information between gates and management.
Education
Command And Control
Community College of The Air Force
Montgomery, AL08-1995
Skills
- Customer service
- Customer relationship management
- Complaint handling
- Returns processing
- Transaction management
- Remote assistance
- Problem solving
- Training and development
- Team collaboration
Timeline
Customer Service Representative
Publix
06.2022 - Current
Sales Associate
Circle
03.2022 - 06.2022
Gate Attendant
Villages Community Development District
11.2020 - 03.2022
Command And Control
Community College of The Air Force