Job Search Status
Open to workDesired start date: Immediately
Open To Work
Colleen Freund - Vander Vuitton
Kissimmee,FL
Work Preference
Summary
Dynamic owner/operator with over 15 years in operations management. Proven expertise in streamlining processes, staff training, and financial reporting, delivering measurable improvements in customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner/Operator
House Smart
Spring Grove, IL
01.2007 - Current
- Managed daily operations, ensuring efficiency in service delivery and customer satisfaction.
- Trained and mentored staff on best practices for home improvement services.
- Developed marketing strategies to increase brand awareness and attract new clients.
- Streamlined project management processes to enhance workflow and reduce turnaround time.
- Oversaw budgeting and financial management, optimizing resource allocation for profitability.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Enhanced construction project efficiency by implementing streamlined processes and procedures.
- Supported the construction team in achieving deadlines through effective communication and collaboration.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Supported the successful completion of numerous projects by effectively managing and coordinating permit-related tasks throughout the project lifecycle.
Corporate Training Manager
BP Connect
Warrenville, IL
01.2001 - Current
- Developed and implemented training programs to enhance employee performance across various departments.
- Facilitated workshops and seminars to promote skill development and knowledge sharing among staff members.
- Collaborated with management to identify training needs and align programs with organizational objectives.
- Evaluated training effectiveness through feedback mechanisms, improving program content and delivery methods.
- Analyzed training metrics to assess impact on productivity, driving strategic improvements in workforce capabilities.
- Established partnerships with external training providers to enhance program offerings and resource availability.
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Strengthened relationships with local businesses through community engagement initiatives promoting mutually beneficial partnerships.
- Improved fuel storage safety standards, ensuring compliance with environmental regulations and reducing risk of fines.
- Analyzed sales data to identify trends and adjust stock levels accordingly, maximizing sales opportunities.
- Initiated waste reduction program by optimizing inventory ordering and storage, cutting down on excess costs.
- Reported issues to higher management with great detail.
- Meet all financial goals for site performance. I was publish the Best Manager in the Industry in six magazines with awards. The last name I used then was Park / Murphy
Art Teacher
Saint Johns Catholic School
Johnsburg, IL
09.2015 - 09.2017
- Designed and implemented engaging art curriculum aligned with educational standards.
- Fostered creative expression through diverse artistic mediums and techniques.
- Organized student art exhibitions to showcase artistic achievements within the community.
- Collaborated with faculty to integrate art education across interdisciplinary subjects.
- Cultivated a positive learning environment that encouraged creativity and self-expression among students.
- Taught classes on painting, collage, and color theory.
- Participated in committees dedicated to enhancing school culture and developing innovative curriculum initiatives within the visual arts department.
Veterinary Hospital Manager
Buffalo Grove Animal Hospital
Buffalo Grove, IL
01.2016 - 01.2017
- Streamlined hospital operations, enhancing workflow efficiency and service delivery.
- Developed staff training programs to improve veterinary practices and client interactions.
- Implemented inventory management systems to optimize supply chain processes.
- Oversaw budgeting and financial reporting, ensuring resource allocation aligned with strategic goals.
- Boosted hospital revenue by promoting additional services such as grooming, boarding, and dental cleanings to clients during appointments.
- Provided compassionate care for hospitalized patients, attending to their daily needs such as feeding, medication administration, and pain management assessments.
- Increased efficiency in laboratory testing processes by optimizing sample collection methods and timely reporting of results.
- Enhanced client satisfaction by establishing strong relationships with pet owners, providing thorough education on preventive care and medical treatments.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided customer support to clients, answering questions and addressing concerns.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
Executive Assistant
Robert Sherman Investments / Brent Sherman Racing
Lake Zurich, IL
02.2007 - 02.2008
- Coordinated executive schedules, ensuring optimal time management and prioritization of key meetings.
- Facilitated communication between departments, enhancing collaboration and information flow across teams.
- Streamlined office operations by implementing efficient administrative processes and best practices.
- Managed travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Supported event planning initiatives, contributing to successful company gatherings and networking opportunities.
- Business Acquisition , Purchased Key businesses for corporations portfolio. Real Estate Office, Spa, Jewelers, Gas Stations, Banking.
- Developed and maintained filing systems, improving document retrieval and organization efficiency.
- Site Development, Traffic Survey, Bactrian Studies and architectural design
- Produced all business plans for banking to hire
- Liaised effectively between executives and other departments or external contacts for successful collaboration.
Corporate Training Manager
Brinker Corporation
Dallas, TX
01.1999 - 01.2001
- Mentored junior trainers, fostering a collaborative environment for knowledge exchange and professional growth.
- Spearheaded initiatives that streamlined onboarding processes, ensuring new hires acclimated quickly to company culture.
- Developed instructional materials, including videos, presentations, and manuals, ensuring clarity and consistency across all training content.
- Improved overall team effectiveness through the design and delivery of customized leadership development workshops.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- On The Border in Pembroke Pones Florida was the home site. The last name used then was Park/ Murphy
Education
Ph.D. - Psychology
Harvard University
Cambridge, MA2027
Legal Studies
Harvard University
Cambridge, MA02-2024
English Major
Tarrant County College
Fort Worth, TX01-1993
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Inventory management
- Payroll processing
- Marketing expertise
- Business operations management
- Financial reporting
- Cost management
- Market analysis
- Time management
- Attention to detail
- Equipment maintenance
- Invoice verification
- Damage control
- Financial analysis
- Budget development
- Human resource management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Serve Safe Certified Training - 1999 to current
- alcohol Training - 1999 to current
Best Manager In The Fuel Industry
I was the starting team with the merger of BP Amaco when we changed the industry with our state of art Facilities utilizing our new solar energy sites. We trained leader of all the fuel executives for Mobil, Citgo, Exxon, Thornton's and 7 -11 enterprises. WE SET THE STANDARD!
Languages
Arabic
Professional Working
Italian
Native or Bilingual
Timeline
Veterinary Hospital Manager
Buffalo Grove Animal Hospital
01.2016 - 01.2017
Art Teacher
Saint Johns Catholic School
09.2015 - 09.2017
Executive Assistant
Robert Sherman Investments / Brent Sherman Racing
02.2007 - 02.2008
Owner/Operator
House Smart
01.2007 - Current
Corporate Training Manager
BP Connect
01.2001 - Current
Corporate Training Manager
Brinker Corporation
01.1999 - 01.2001
Ph.D. - Psychology
Harvard University
Legal Studies
Harvard University
English Major
Tarrant County College