Colleen Gilland
Nashville,TN
Summary
Adaptable and driven professional with a track record of successful leadership and management spanning over a decade. Eager to transition into a dynamic customer service role, leveraging strategic planning and organizational expertise. Adept at prioritizing competing demands and fostering collaborative relationships across diverse teams. Ready to bring proven skills in problem-solving and team empowerment to deliver exceptional customer experiences.
Overview
12
12
years of professional experience
Work History
Bar Manager
Plantation Pub
08.2019 - Current
- Close out cash register and prepared cashier report at close of business.
- Maximize customer service by training staff, overseeing operations, and resolving issues.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
- Create effective employee schedules maintaining coverage at peak times, minimizing labor costs and submitting time sheets for payroll weekly.
- Craft special drink and cocktail menu items for seasonal offerings.
- Recruit, hire and train staff on bar practices, customer service standards, and productivity strategies.
- Consult with managers to organize special events and promotions.
- Conduct regular inventory to ensure bar is stocked to run smoothly and effectively.
- Manage social media accounts, posting specials, events, and patrons to reach higher customer base.
- Create weekly bank deposits and par register bags.
Lead Bartender
Plantation Pub
10.2017 - Current
- Open and close bar.
- Conduct regular inventory to ensure bar is stocked to run smoothly and effectively.
- Settle customer issues in friendly and professional manner.
- Oversee servers to ensure all daily duties are completed.
- Manage checkout of servers at end of their shifts, including balancing drawers, collecting cash, and handling any discrepancies.
Keyholder
Bellevue Tanning Club
04.2011 - 02.2018
- Responsible for independently opening, managing, and closing salon.
- Balancing and accounting for all transactions conducted throughout day.
- Ensured all cleaning protocols and procedures were followed, and maintained pleasant atmosphere for all patrons.
- Used effective up selling techniques to meet sales goals for products and memberships
- Completed training and was awarded airbrushing certification.
Assistant Manager
Amazing Lash Studio
02.2016 - 01.2017
- Ensured salon was ready for customers by performing opening and closing procedures every day.
- Checked clients in and out, ensuring seamless and welcoming experience.
- Managed phone call inquiries professionally, providing information and assistance to potential and current clients.
- Coordinated new customer appointments based on client needs and proactively executed appointment reminders.
- Streamlined organization and upkeep of client paperwork for easy access and compliance.
- Demonstrated commitment to cleanliness and hygiene by maintaining a consistently tidy salon environment.
- Cultivated strong client relationships, offering product knowledge and promoting memberships to enhance their experience.
Preschool Teacher
Bellevue Baptist Church
05.2013 - 01.2016
- Organized and prepared daily lesson plans.
- Engaged with children to get them excited to learn and participate.
- Built relationships and found effective strategies to ensure each child is on track and comfortable in classroom.
- Prepared snacks and drinks for children
- Maintain adequate records for each child to keep parents informed and up to date on their child's progress.
Education
Some College (No Degree) - Psychology
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Hillwood High School
Nashville, TN2013
Skills
- Leadership
- Conflict Resolution
- Customer Relations
- Planning and Organizing
- Data Entry
- Adaptability
- Effective Verbal & Written Communicator
- Eager to Learn and Grow
Timeline
Bar Manager
Plantation Pub
08.2019 - Current
Lead Bartender
Plantation Pub
10.2017 - Current
Assistant Manager
Amazing Lash Studio
02.2016 - 01.2017
Preschool Teacher
Bellevue Baptist Church
05.2013 - 01.2016
Keyholder
Bellevue Tanning Club
04.2011 - 02.2018
Some College (No Degree) - Psychology
Middle Tennessee State University
High School Diploma -
Hillwood High School
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