Colleen Ginsburg

Project Manager/Director of Operations

Thoughts Embellished, Inc.

08.2002 - 05.2024

Successfully managed multiple projects simultaneously by prioritizing tasks while working with resource and client availability.
Planned and scheduled phases with clear timelines and milestones for projects based on a very strict project completion date.
Met project deadlines without sacrificing product quality which often required adjusting schedules and resources as needed to keep projects on track.
Established effective communication among direct team members, clients, and our overseas partners in regards to updates and changes to our projects to establish successful/timely completion.
Developed strong relationships with our QVC/HSN clients through regular email/text/direct messaging and in person communication updates, fostering trust and confidence in the team''s ability to deliver high quality product.
Monitored project performance via customer comments and gradings and system generated return rates to identify areas of improvement and make adjustments for future project delivery.
Coordinated the completion of product improvements within the cross-functional teams and resolved conflicts, while maintaining a positive work environment throughout the project lifecycle.
Negotiated and communicated costing, delivery, minimums and purchase order details from our overseas partners to client.
Prepared and submitted project invoices for review and tracked project invoice payment.
Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance. Created PowerPoint presentations to share knowledge of these best practices.
Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
Streamlined project processes resulting in increased efficiency and reduced costs.
Tracked project and team member performance closely to quickly intervene in mistakes or delays. Stepped in to assist to ensure the completion of the piece of the product completion.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored office workflow and administrative processes to keep operations running smoothly.
Mentored and coached junior team members or interns to foster a productive and engaging work environment.
Defined, implemented, and revised operational policies and guidelines based on current situations and priorities.
Established and retained strong partnerships with suppliers and clients to improve collaboration and ensure alignment with business requirements and expectations.
Established and monitored quality assurance standards to achieve operational excellences. Submitted quality assurance pieces and tracked changes to the requirements to be in compliance.
Reported issues to higher management with great detail and ideas as to how to solve such issues.
Created and uploaded all required pieces from the client into the Product Lifecycle Management Software. Ran daily reports from and submitted product quality pieces into this system.

Summary

Overview

Work History

Project Manager/Director of Operations

Teacher - PreK/ESL Teacher

Education

Bachelor of Science - Elementary/Early Childhood Focus

Skills

Timeline

Project Manager/Director of Operations

Teacher - PreK/ESL Teacher

Bachelor of Science - Elementary/Early Childhood Focus

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