Colleen Hammerle
Oak Park
Summary
Dynamic billing and follow-up specialist with extensive experience at Trinity Health and Beaumont Hospital, proficient in Epic and Excel. Demonstrated success in securing timely payments and resolving discrepancies while ensuring compliance. Effective communicator and collaborator, dedicated to improving operational efficiency and patient satisfaction in high-pressure healthcare settings.
Overview
39
39
years of professional experience
Work History
Billing & Follow-Up Representative
Trinity Health
Farmington Hills
01.2020 - Current
- Executed billing tasks using medical software, including Epic, to ensure accurate records.
- Identified and resolved billing variances, maintaining system accuracy and currency.
- Collaborated with medical payers, including Medicare and Medicaid, to secure timely payments.
- Followed up on claim denials and patient claims status, verifying eligibility and benefits.
- Contributed to team efforts to complete tasks, achieve goals, and manage projects efficiently.
Accounts Receivable Specialist
Beaumont Hospital, Royal Oak
Royal Oak
08.1990 - 11.2019
- Communicated with insurance companies via phone and email to secure payments.
- Processed patient invoices and insurance claims accurately and efficiently.
- Calculated Coordination of Benefits to ensure proper billing.
- Maintained detailed records of accounts receivable transactions and adjustments.
- Reviewed documents for accuracy to uphold compliance standards.
- Collaborated with healthcare providers to promptly resolve billing discrepancies.
- Performed follow-up calls to expedite claim appeals and payment resolutions.
- Updated patient accounts and information daily to reflect accurate billing status.
Receptionist - Chief of Urology Office
Beaumont Hospital, Royal Oak
Royal Oak
03.1987 - 06.1990
- Managed patient check-in and check-out processes in a high-volume Urology office.
- Coordinated appointments, surgeries, tests, and blood work for patients.
- Retrieved patients' x-ray files to facilitate timely assessments.
- Organized patient records within charts to maintain accurate documentation.
- Assisted physicians during patient examinations to enhance care delivery.
Education
High School Diploma - highschool requirements
Ferndale High School
Ferndale, MI06.1984
Skills
- Medical billing
- Attention to detail
- Team collaboration
- Effective communication
- Time management
- Performance improvement
- Epic charting
- Claims faxing
- Medical records management
- Claims processing
- Claims management
- Problem solving
Timeline
Billing & Follow-Up Representative
Trinity Health
01.2020 - Current
Accounts Receivable Specialist
Beaumont Hospital, Royal Oak
08.1990 - 11.2019
Receptionist - Chief of Urology Office
Beaumont Hospital, Royal Oak
03.1987 - 06.1990
High School Diploma - highschool requirements
Ferndale High School