JACKELYN ANGEL
Saddlebrook,NJ
Summary
Dynamic professional with extensive experience in medical billing and call center operations at Liberty Aspirion Company. Demonstrated expertise in problem resolution and customer service, leading to improved patient satisfaction. Skilled in data entry and payment processes, ensuring efficiency and accuracy. Bilingual team player dedicated to achieving exceptional results and building positive client relationships.
Overview
8
8
years of professional experience
Work History
Medical Call Center and Self-Pay Billing/Follow Up
Liberty Aspirion Company
Wayne, USA
12.2019 - Current
- Company Overview: Liberty is a patient-centric service company that supports many hospitals with their billing. We analyze patient accounts within 24 hours of referral.
- Adept at handling various calls daily while consistently rapidly resolving client issues.
- Collect data such as customer name, address, phone numbers, credit card information, make payment plans, process e-checks, and send friendly reminders, and enter data into several customer service software's.
- All is memorized like company products and services to masterly answer customer questions quickly and efficiently.
- There are happy patients with less debt.
- Liberty is a patient-centric service company that supports many hospitals with their billing. We analyze patient accounts within 24 hours of referral.
Medical Sales Associate/Retail
Pearle Vision
Paramus, USA
03.2019 - 06.2019
- Company Overview: Caring for eyes and the people behind them is at the center of everything at Pearle Vision.
- Recognized for the ability to supply exceptional service that ensures client retention and positive feedback.
- Proven ability to increase sales through upselling techniques, like implementing more processes that drive profitability.
- Aided team members when necessary, in handling cash registers, organizing the inventory room, labeling products, unloading merchandise, and cleaning up.
- In the end, there is satisfaction and fulfillment.
- Caring for eyes and the people behind them is at the center of everything at Pearle Vision.
Sales Associate, Cashier and Stock
Au Bon Pain
Hackensack, USA
10.2017 - 09.2018
- Company Overview: Au Bon Pain is a fast-casual restaurant, bakery, and café. The term 'Au Bon Pain' simply means 'from good bread'.
- Skilled in business administration, record keeping, planning, policies and procedures, including other related responsibilities.
- Duties of completing transactions, re-stocking, accomplishing inventory, and serving the people.
- Always meeting people's needs.
- Au Bon Pain is a fast-casual restaurant, bakery, and café. The term 'Au Bon Pain' simply means 'from good bread'.
Education
Associate's and Bachelor's degree - criminal justice studies
Berkeley College
Woodland Park, NJ08.2025
High school diploma -
High School
Garfield, NJ06.2017
Middle school diploma -
Middle School
Garfield, NJ06.2013
Elementary school diploma -
Woodrow Wilson School #5
Garfield, NJ06.2010
Skills
- Bilingual
- Team player
- Detail-oriented
- Organized
- Reliable
- Knowledgeable in Internet resources
- Experienced with social media
- Experienced with Microsoft Office Applications
- Data entry
- Customer service
- Problem resolution
- Medical billing
- Call center experience
- Team collaboration
- Gathering information
- Technical support
- Quality assurance
Activities
- Sports such as softball
- Art
- Traveling
- Cooking
- Childcare
- Reading mysteries and sci-fi books
Timeline
Medical Call Center and Self-Pay Billing/Follow Up
Liberty Aspirion Company
12.2019 - Current
Medical Sales Associate/Retail
Pearle Vision
03.2019 - 06.2019
Sales Associate, Cashier and Stock
Au Bon Pain
10.2017 - 09.2018
Associate's and Bachelor's degree - criminal justice studies
Berkeley College
High school diploma -
High School
Middle school diploma -
Middle School
Elementary school diploma -
Woodrow Wilson School #5
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