Lyndy Finch
Summary
Healthcare operations professional with nearly 10 years of experience in medical billing, patient access, office management, and revenue cycle support. Skilled in supervising staff, enhancing workflow efficiency, and coordinating patient care in diverse healthcare settings, including hospitals and specialty practices.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Billing Specialist / Follow-Up Representative
Decatur Morgan Hospital
Decatur, USA
11.2025 - Current
- Internal transfer from Decatur Morgan Pediatrics; transition completed March 2026.
- Coordinated follow-up with Medicare, Medicaid, and commercial insurance carriers to expedite outstanding claims.
- Resolved insurance claim denials, payment discrepancies, and reimbursement issues to ensure timely payments.
- Analyze EOBs and payer responses to ensure accurate claim adjudication.
- Researched account issues and collaborated with internal departments to enhance revenue cycle performance.
- Maintain detailed account documentation and payer communication records.
Certified Medical Assistant / Receptionist
Decatur Morgan Pediatrics
Decatur, USA
03.2023 - 03.2026
- Executed patient intake, scheduled appointments, provided clinical support, and ensured accurate medical documentation.
- Facilitated referrals and streamlined communication among providers, patients, and families.
- Maintained accurate EMR records and contributed to smooth daily clinic operations.
Medical Supervisor
North Alabama Medical Center
Florence, Alabama
01.2021 - 08.2021
- Supervised COVID screening and vaccination operations across three healthcare locations.
- Coordinated employee scheduling, workflow, and staff training to optimize operational efficiency.
- Facilitated communication among leadership, staff, and patients during a high-volume public health response.
- Monitored adherence to hospital policies and public health requirements to maintain safety and compliance standards.
- Worked in a temporary role within the organization.
Office Manager
Rogersville Eye Clinic
Rogersville, USA
06.2020 - 01.2021
- Managed daily operations of a busy ophthalmology practice.
- Supervised 4-5 employees, coordinating staffing schedules and optimizing workflow.
- Oversaw insurance verification and patient scheduling, ensuring smooth front-office administration.
- Supported providers, maintaining efficient clinic operations and enhancing patient flow.
Certified Pharmacy Technician
Huntsville Hospital For Women & Children
Huntsville, Alabama
09.2018 - 06.2020
- Managed inventory by tracking medication supplies and restocking shelves to ensure availability for patient needs.
- Maintained accurate records of prescriptions and patient information, supporting compliance and continuity of care.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles to enhance accuracy and efficiency.
Dental Assistant / Front Office
Lexington Dental Care
Lexington, USA
10.2016 - 09.2018
- Coordinated scheduling, managed patient communication, and organized records to streamline front-office operations.
- Delivered clinical and administrative support to enhance patient experience in a busy dental practice.
- Assisted dentists during procedures and provided necessary tools and materials.
- Prepared treatment rooms by sterilizing instruments and ensuring cleanliness.
- Educated patients on oral hygiene practices and post-treatment care instructions.
Education
CBCS - Billing And Coding Specialist
AAPC
Huntsville, Alabama 07.2024 - 04.2025
CCMA - Medical Assistant Training
Calhoun Community College
Tanner, AL 10.2019 - 02.2020
Associate Degree - General Education
Calhoun Community College
Tanner, ALSkills
- Medical Billing
- Claims Follow-Up
- EOB Review
- Insurance Verification
- Revenue Cycle Support
- Patient Scheduling
- Medical Documentation
- EMR/EHR Systems
- EClinicalWorks
- Greenway
- Dentrix
- Process Optimization
- Onboarding Processes
- Collaboration Techniques
- Microsoft Office
- Patient Advocacy
Timeline
Billing Specialist / Follow-Up Representative
Decatur Morgan Hospital
11.2025 - Current
CBCS - Billing And Coding Specialist
AAPC
07.2024 - 04.2025
Certified Medical Assistant / Receptionist
Decatur Morgan Pediatrics
03.2023 - 03.2026
Medical Supervisor
North Alabama Medical Center
01.2021 - 08.2021
Office Manager
Rogersville Eye Clinic
06.2020 - 01.2021
CCMA - Medical Assistant Training
Calhoun Community College
10.2019 - 02.2020
Certified Pharmacy Technician
Huntsville Hospital For Women & Children
09.2018 - 06.2020
Dental Assistant / Front Office
Lexington Dental Care
10.2016 - 09.2018
Associate Degree - General Education
Calhoun Community College