Colleen Hannah
Seattle,WA
Summary
Multi-talented customer service professional consistently rewarded for success in overall performance, dependability, and operational improvements. A newly licensed Real Estate Broker interested in a full-time career in the field. Obtains a strong desire to specialize in one or many facets of the real estate industry.
Overview
12
12
years of professional experience
Work History
Receptionist And Shuttle Driver
Covenant Living At The Shores
Mercer Island , WA
10.2018 - Current
- Serve as ambassador of the company by greeting incoming visitors and callers professionally and providing friendly, knowledgeable assistance
- Operate 14-passenger shuttle bus for residents and staff with safety and skill to avoid accidents and delays
School Bus Driver, Paraprofessional, Maintenance
Mercer Island School District
Mercer Island , WA
06.2006 - 09.2018
- Worked for the Mercer Island School District periodically over the course of 12 years
- Was a school bus driver operating both 14 and 40-passenger school buses, a paraprofessional working with students in special needs classrooms, and a member of the maintenance crew
Office Manager And Executive Assistant
North Star Construction
Redmond , WA
05.2016 - 05.2017
- Handled all tasks involved with the running of a small business
- Oversaw multiple projects, provided weekly follow-up correspondence to prospective clients, answered questions and requests for a quote via the phone, email, and Yelp
- Managed the email inbox, schedule, and finances of the company and owner
- Improved office operations by automating client correspondence, record tracking and data communications
Customer Service Specialist & Corporate Operator
Nordstrom
Seattle , WA
11.2012 - 05.2016
- Identified and resolved customer service issues and inquiries. Engaged with customers, vendors, and colleagues over phone, chat, and email to ensure that the customer was taken care of
- Skilled at de-escalating unhappy customers and getting their problems resolved
- Responsible for entering financial information into Excel spreadsheets, updating Word documents, using the fax machine, and performing numerous other clerical tasks
Education
Washington Broker Prelicense Course -
Rockwell Institute
Bellevue, WA08.2019
Bachelor of Arts - Sociology, Minor in Spanish
Western Washington University
Bellingham, WA08.2012
Skills
- Licensed WA State Real Estate Broker since Aug 2019(currently inactive)
- Familiarity with MLS
- Speaks conversational Spanish
- MS Office/G Suite proficiency
- Customer and client relations
- Experience using CRMs
- Project management skills
- Lead generation and follow-up
- Data entry/manipulation
- 80 WPM typing speed
- Flexible availability
Accomplishments
- Awarded at two quarterly recognition meetings for being a 'Top 10' agent in call center of 250+ based on quality, call metrics, and reliability
- Recognized by two supervisors as 'Employee of the Quarter' for always exceeding expectations on their teams of 20+ representatives
- Consistently received monthly payment incentives for surpassing call center standards
Timeline
Receptionist And Shuttle Driver
Covenant Living At The Shores
10.2018 - Current
Office Manager And Executive Assistant
North Star Construction
05.2016 - 05.2017
Customer Service Specialist & Corporate Operator
Nordstrom
11.2012 - 05.2016
School Bus Driver, Paraprofessional, Maintenance
Mercer Island School District
06.2006 - 09.2018
Washington Broker Prelicense Course -
Rockwell Institute
Bachelor of Arts - Sociology, Minor in Spanish
Western Washington University
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