Colleen Hannigan Giroux
Chelmsford,MA
Summary
Finance and operations focused program specialist with 10+ years of experience in fast-paced office environments. Strong background in accounting workflows, AP/AR processes, budget administration, audit compliance, and customer-focused service delivery. Known for improving financial accuracy, strengthening documentation systems, and building collaborative relationships with educators, families, providers, and internal teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CACFP Content Coordinator
Community Teamwork
Lowell, MA
01.2019 - Current
- Coordinated daily office operations and financial workflows in a fast-paced environment, using Microsoft Office and advanced Excel to support reporting, data accuracy, and cross-department collaboration.
- Managed accounts payable by reviewing invoices, matching purchase orders, resolving discrepancies, and maintaining audit-ready documentation in SAP and ERP systems.
- Analyzed and maintained CACFP budgets and forecasts, identifying cost-saving strategies that reduced food and supply expenses by 9%.
- Supported financial reporting and month-end close through AP/AR summaries, account reconciliations, and detailed Excel-based financial reports.
- Oversaw procurement and inventory management, including ordering, cost tracking, delivery coordination, and distribution logistics.
- Validated meal counts, standardized recipe cards, CN labels, and PFS statements to ensure USDA Child Nutrition Program compliance and financial claim accuracy.
- Maintained secure digital and physical filing systems to ensure confidentiality, regulatory compliance, and audit readiness.
- Conducted quarterly CACFP compliance monitoring visits and provided corrective action guidance.
- Delivered high-quality customer service to providers and staff by resolving documentation issues and offering clear compliance guidance.
- Designed and delivered CACFP training for approximately 300 employees to improve financial documentation accuracy and program compliance.
Intake & Billing Specialist
Community Teamwork
01.2014 - 01.2019
- Administered EEC subsidy operations for 60 Family Child Care providers, four Head Start programs, and seven School Age programs, ensuring accurate financial documentation and regulatory compliance.
- Conducted client intake and eligibility assessments with a strong customer service approach, ensuring clarity, confidentiality, and a supportive experience for families.
- Guided families through the subsidy application process, resolving documentation issues and ensuring complete, compliant financial records.
- Monitored enrollment capacity, openings, and delays, providing timely updates to clients and program staff to support accurate billing and contract utilization.
- Entered and maintained client data in Kinderwait, ChildPlus, and eCCIMS with exceptional accuracy.
- Managed 350 income- and need-based EEC subsidy contracts, ensuring proper utilization, compliance, and alignment with EEC and Head Start funding requirements.
- Conducted Accounts Receivable tasks, including invoice preparation, aging report analysis, collections, discrepancy resolution, and dependent-care tax credit documentation.
- Produced weekly and monthly financial and operational reports to track application trends, eligibility outcomes, and billing metrics.
- Strengthened data integrity by identifying recurring documentation issues and implementing process improvements.
- Utilized Microsoft Office, Excel, Procare, CCFA, CRM and Government security portals for financial reporting and secure data management.
- Provided responsive customer service to families, providers, and internal teams, ensuring clear communication and timely issue resolution.
School Age Site Manager
Community Teamwork
01.2011 - 01.2014
- Managed daily site operations in a fast-paced educational environment, coordinating schedules and ensuring efficient program delivery with accurate attendance and billing documentation.
- Supervised and mentored a team of 7–10 staff members, providing coaching, performance feedback, and task delegation to support operational and financial accuracy.
- Collaborated with Lowell Public School educators and administrators to align program activities with academic goals and support student needs.
- Facilitated communication across teams to address student concerns, resolve conflicts, and maintain continuity of care.
- Ensured compliance with program policies, safety standards, and state/licensing regulations through accurate documentation and audit readiness.
- Managed operational logistics—including attendance tracking, scheduling adjustments, and resource allocation—to support efficient staffing and cost control.
- Delivered strong customer service to families, staff, and school partners through clear communication, conflict resolution, and timely updates.
Education
Bachelor of Arts - Psychology, Concentration in Child & Adolescent Development
Southern New Hampshire University
Manchester, NH05.2025
Skills
- Administrative office operations
- Accounts Receivable/Payable
- SAP & ERP systems
- Microsoft Office
- Excellent time management skills
- Schedule management
Certification
- ServSafe
- First Aid & CPR
- National CACFP Association CNNP, CMP Certifications
Timeline
CACFP Content Coordinator
Community Teamwork
01.2019 - Current
Intake & Billing Specialist
Community Teamwork
01.2014 - 01.2019
School Age Site Manager
Community Teamwork
01.2011 - 01.2014
Bachelor of Arts - Psychology, Concentration in Child & Adolescent Development
Southern New Hampshire University