Colleen M. Heilman
New Cumberland,Pa
Summary
Dynamic Regional Agency Manager with Centene Corporation, adept at driving sales growth and cultivating agent relationships. Proven expertise in lead generation and agent training, consistently exceeding sales goals. Skilled in event planning and regulatory compliance, fostering strong broker relationships while navigating a competitive market. A self-starter committed to excellence in sales performance. Results-driven Broker Manager known for unparalleled productivity and efficiency in completing tasks. Specialize in strategic planning, client relationship management, and regulatory compliance. Excel in negotiation, leadership, and communication, leveraging these soft skills to achieve success and foster team cohesion.
Overview
21
21
years of professional experience
Work History
Regional Agency Manager (Broker Manager)
Centene Corporation
St Louis, Missouri
06.2019 - Current
- Consistently able to meet/exceed monthly/yearly sales goals.
- Growing relationships with existing agents that sell currently as well as foster relationships with new agents and encourage them to promote our plans to clients.
- Prepare and present training for agents to educate them for the upcoming selling year. Training throughout the year on selling compliantly.
- Effectively answer questions dealing with selling, plan benefits, networks and systems.
- Plan and fully execute successful events for agents and the general public to promote our services.
- Present the new plans to large audiences each year. Host seminars for educating both agents and potential members on the plan benefits.
- Manage lead disbursement to agents to effectively gain enrollments.
- Experienced in overcoming obstacles that hinder sales. I am flexible in an ever changing market.
- A self-starter and works well with minimal guidance.
Broker Manager for the Central Region Agents
Capital Blue Cross
Harrisburg, Pa
12.2016 - 05.2019
- Responsible for the day to day interactions with the selling agents.
- Accountable for Lead assignment and agent conversion of leads into sales.
- Hosting sales seminars and agent training sessions.
- Consistently meet sales goals.
Medicare Field Sales Representative
Capital Blue Cross
Harrisburg, Pa
05.2010 - 05.2016
- Explain and sell the Medicare plans that are offered to prospective and current members.
- Host informational seminars to explain the Medicare plans that Capital BlueCross offers to compliment Medicare coverage.
- Participate in many sales opportunities in the local community representing Capital BlueCross Medicare department.
- Meet with prospective members one on one to explain the plans that Capital BlueCross offers to Medicare recipients.
- Follow up with existing contacts to keep an open line of communication and build rapport.
Medicare Inside Sales Representative
Capital Blue Cross
05.2009 - 05.2010
- Explain and sell the Medicare plans offered by Capital BlueCross to prospective members that call for information.
- Enroll prospective members into Advantage and Medicare Supplemental plans over the phone.
- Consistently meet or exceed set sales goals.
Customer Service call center Representative
12.2003 - 09.2008
- Answer incoming calls from members and answer their questions.
- Resolve any issues that they are experiencing.
Education
High School - Academic Course of Study
Elizabethtown High School
Elizabethtown, PaSkills
- Sales management
- Lead generation
- Agent training
- Regulatory compliance
- Event planning
- Customer relationship management
References
Available upon request
Timeline
Regional Agency Manager (Broker Manager)
Centene Corporation
06.2019 - Current
Broker Manager for the Central Region Agents
Capital Blue Cross
12.2016 - 05.2019
Medicare Field Sales Representative
Capital Blue Cross
05.2010 - 05.2016
Medicare Inside Sales Representative
Capital Blue Cross
05.2009 - 05.2010
Customer Service call center Representative
12.2003 - 09.2008
High School - Academic Course of Study
Elizabethtown High School
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