Colleen Hickey

• Utilized Epic software to triage patients
• Preformed EKG on patients
• Measure and record patient’s vital signs
• Clean and prepare exam room

• Performed personal care activities, including bathing, grooming, dressing, eating, and using the bathroom
• Management and administration of medications
• Provided wound care management

Process orders, returns, and exchanges

• Respond to customer inquiries and via phone and email
• Resolve customer complaints and issues in a timely and professional manner
• Listened to clients’ concerns and recommended solutions
• Participated in ongoing training to stay up to date on product knowledge and offerings

• Handled customer’s credit,cash and check transactions.
• Promoted club membership and credit card.
• Welcomed customers and answered their questions
• Provided advice and recommendations

Provided general services including but not limited to

• Managing activities
• Providing transportation
• Preparation of meals
• Supervision of play dates
• Assistance in self care and medication management

• Helped participant's enjoy activities in a fun and safe manner.
• Supervised off site trips
• Provided customer service and conflict resolution
• Encouraged seniors to participate in the classes and activities that were available to them

• Delivered print and accurate customer service.
• Processed cash withdrawals and deposits.
• Maintained confidentiality of bank records and client information.