Colleen Hicks
Orland Park,United States
Summary
Driven Insurance Specialist with 17 successful years of working alongside high-value accounts, who is looking for a career change. Strong background in assessing client needs, advising on coverage options and working quickly and efficiently under pressure. Energetic and communicative professional with a background in both sales and service. Proficient multitasker with a proven history of exceptional time management skills. Quick learner that is eager to find a new path to put forth my talents.
Overview
17
17
years of professional experience
Work History
Insurance Specialist
Associated Private Client
07.2010 - Current
- Worked directly with producers in fast pace sales environment
- High Value new business and renewal accounts, premiums $100k+
- Expertise of 10+ Carriers
- Establishes relationships and works directly with numerous underwriters
- Utilized Epic and Excel to document and track customer account details.
- Tech savvy
- Trains and works one on one with new employees
- Review all renewal accounts and prepare spreadsheets
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Prepare and reviewed insurance applications to verify compliance with regulations.
- Researched and resolved routine and complex issues.
- Created detailed reports for both clients and sales team
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Client Service Assistant
The Horton Group
03.2006 - 07.2010
- Maintained and managed customer files and databases.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered personalized solutions to meet customer requirements and close sales.
- Communicated with clients regarding account services, statements, and balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Administered and tracked client service payments.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
Bachelor of Arts - Communications
Loyola University of Chicago
Chicago, IL12.2009
Skills
- P&C License
- Tech savvy
- Collaborates well in team settings
- Strong communication skills
- Highly organized
- Self driven
- Strong problem solving skills
- Attention to details
Timeline
Insurance Specialist
Associated Private Client
07.2010 - Current
Client Service Assistant
The Horton Group
03.2006 - 07.2010
Bachelor of Arts - Communications
Loyola University of Chicago
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