Colleen Holt
Operational Manager
Laconia,NH
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Fit Focus
Laconia , NH
04.2021 - Current
- Currently managing staff of 60 over 5 departments
- Created methods that will increase revenue by 10%
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified procedure or process changes required to improve performance and productivity.
Sales Associate
Fit Focus
Laconia , NH
07.2019 - Current
- Prepared merchandise for sales floor.
- Helped customers find the best plan that would work for them.
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Personal Trainer
Fit Focus
Laconia, NH
07.2019 - Current
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Educated customers through creative presentations about health and personal benefits of services.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Developed organization systems for personal fitness plans, records and contracts.
General Manager
Fit Focus
Laconia, NH
12.2019 - 04.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managed a membership base of 3000
InShape Health Mentor
Lakes Region Mental Health Center
Laconia, NH
07.2016 - 12.2019
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Managed caseload of 25 patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Offered and documented treatment consent forms in patient health records.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
Education
Bachelor of Science - Kinesiology
New England College
Henniker Nh 09.2012 - 05.2016
Skills
Cost reduction strategies
Management information systems
Work flow planning
Procurement and sales
Natural leader
Strategic planning
Sales background
Logistics Management
Certification
NASM Certified Personal Trainer
Timeline
Operations Manager
Fit Focus
04.2021 - Current
General Manager
Fit Focus
12.2019 - 04.2021
Sales Associate
Fit Focus
07.2019 - Current
Personal Trainer
Fit Focus
07.2019 - Current
NASM Certified Personal Trainer
06-2019
InShape Health Mentor
Lakes Region Mental Health Center
07.2016 - 12.2019
Bachelor of Science - Kinesiology
New England College
09.2012 - 05.2016