Colleen Holt
Operational Manager
Laconia,NH
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Fit Focus
Laconia , NH
04.2021 - Current
- Currently managing staff of 60 over 5 departments
- Created methods that will increase revenue by 10%
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified procedure or process changes required to improve performance and productivity.
Sales Associate
Fit Focus
Laconia , NH
07.2019 - Current
- Prepared merchandise for sales floor.
- Helped customers find the best plan that would work for them.
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Personal Trainer
Fit Focus
Laconia, NH
07.2019 - Current
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Educated customers through creative presentations about health and personal benefits of services.
- Recruited new participants each month with expertise in relationship-building and personal training.
- Developed organization systems for personal fitness plans, records and contracts.
General Manager
Fit Focus
Laconia, NH
12.2019 - 04.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managed a membership base of 3000
InShape Health Mentor
Lakes Region Mental Health Center
Laconia, NH
07.2016 - 12.2019
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Managed caseload of 25 patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Offered and documented treatment consent forms in patient health records.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
Education
Bachelor of Science - Kinesiology
New England College
Henniker Nh 09.2012 - 05.2016
Skills
Cost reduction strategies
undefinedCertification
NASM Certified Personal Trainer
Timeline
Operations Manager
Fit Focus
04.2021 - Current
General Manager
Fit Focus
12.2019 - 04.2021
Sales Associate
Fit Focus
07.2019 - Current
Personal Trainer
Fit Focus
07.2019 - Current
NASM Certified Personal Trainer
06-2019
InShape Health Mentor
Lakes Region Mental Health Center
07.2016 - 12.2019
Bachelor of Science - Kinesiology
New England College
09.2012 - 05.2016
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