Colleen Kenkelen MSN RN CCM
Hammonton,NJ
Summary
Experienced registered nurse leader with a demonstrated history of working in the health care industry. Highly skilled in Healthcare Management, Case Management, Community Health, Social Determinants of Health, and Patient Advocacy with a Masters in Science of Nursing; concentration in Case Management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinical Nursing Supervisor
Horizon Blue Cross Blue Shield of New Jersey
10.2021 - Current
- Manage and oversee three care teams with13 direct reports
- Oversee productivity highlighting quality maintenance of clinical metrics.
- Increased patient engagement by 50%
- Evaluated nursing staff's performance; developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge, and delivery of care
- Sought opportunities to improve patient care, outcomes, and nursing staff performance
- Fostered improvement in staff development, personnel training, and standards of patient care
- Sought opportunities to improve patient care, outcomes, and nursing staff performance.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
RN Complex Case Manager
Horizon Blue Cross Blue Shield of New Jersey
12.2010 - 10.2021
- Served as case manager for ASO and fully insured members
- Dedicated primary nurse manager to pharmaceutical accounts
- Managed acute and chronic health conditions
- Performed care coordination, discharge planning, health promotion, and prevention services.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Excellent communication skills, both verbal and written
- Worked flexible hours across night, weekend, and holiday shifts
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
Nurse Case Manager
Atlanticare Health Plans
12.2007 - 12.2010
- Provided case management services for two large casinos
- Establish guidelines to ensure appropriate level of care
- Plan for transition across continuum of care
- Develop member-centric plan of care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care
- Educated patients and caregivers on healthcare protocols and processes
- Analyzed patient responses to medications, therapies, variances in plans of care
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality, and cost-efficient care
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care
Education
Master of Science in Nursing - Nursing
American Sentinel University
Waterbury04.2023
Bachelor of Science - Nursing
American Sentinel University
Aurora, CO05.2021
Associate of Science - Nursing
Community College of Philadelphia
Philadelphia, PA04.1996
Skills
- Case Management
- Patient Education
- Time Management
- Patient Advocacy
- Leadership
- Team Building
- Nursing
- Healthcare
- SDOH
- Operational Standards
- Care Delivery
- Interdisciplinary Collaboration
Affiliations
Case Management Society of America
Sigma Theta Tau
Certification
Commission for Case Management Certification
Additional Information
NJ
PA
Compact License
Timeline
Clinical Nursing Supervisor
Horizon Blue Cross Blue Shield of New Jersey
10.2021 - Current
RN Complex Case Manager
Horizon Blue Cross Blue Shield of New Jersey
12.2010 - 10.2021
Nurse Case Manager
Atlanticare Health Plans
12.2007 - 12.2010
Master of Science in Nursing - Nursing
American Sentinel University
Bachelor of Science - Nursing
American Sentinel University
Associate of Science - Nursing
Community College of Philadelphia
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