Colleen LaFrance
Sterling,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Area Sales and Operations Manager
Orangetheory Fitness
Sterling, VA
04.2022 - Current
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Oversaw regional and local sales managers and staff.
- Managed daily operations of sales department, including supervision of staff members.
Coach/Head Coach
Orangetheory Fitness
Sterling, VA
06.2018 - Current
- Guided clients through safe workouts modified to match fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries and post-surgeries.
- Maintained updated knowledge of trends in the fitness industry through continuing education courses.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
- Conducted regular performance reviews with staff members to provide feedback on job performance.
Studio Manager
Orangetheory Fitness
Sterling, VA
09.2020 - 04.2022
- Assisted in the onboarding process of new employees by providing training materials.
- Organized production schedules, managed budgets and tracked expenses.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Some College (No Degree) - General Studies
Norther Virginia Community College
Sterling, VANASM- Certified Personal Trainer 2018-Present
First Aid/CPR Certified
OTFIT Certified Orangetheory Fitness
Skills
- Collaboration
- Networking
- Customer Service
- Supervision and Leadership
- Conflict Resolution
- Data Management
Timeline
Area Sales and Operations Manager
Orangetheory Fitness
04.2022 - Current
Studio Manager
Orangetheory Fitness
09.2020 - 04.2022
Coach/Head Coach
Orangetheory Fitness
06.2018 - Current
Some College (No Degree) - General Studies
Norther Virginia Community College
NASM- Certified Personal Trainer 2018-Present
First Aid/CPR Certified
OTFIT Certified Orangetheory Fitness
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