Colleen Lane
Raleigh,NC
Summary
Experienced operations professional with a track record in optimizing processes and driving efficiency. Demonstrated expertise in account management, strategic planning, and achieving measurable results. Adaptable to changing needs and skilled in leading cross-functional teams. Proficient in project management, process improvement, and resource allocation. Recognized for dependability and a results-driven approach, with a strong reputation for superior account management.
Overview
31
31
years of professional experience
Work History
Operations Manager
ENA Advanced Rubber Technologies, Inc.
01.2010 - Current
- Drove business growth from startup to multi-million dollars in business, developing and managing client relationships in North America for four Asian manufacturing facilities
- Secured an (ISA) Integrated Supplier Agreement with a leading global rubber distributor by delivering exceptional service and building strong client relationships. ISA Agreement to produce 200% increase in revenue and 400% profit margin with this key account.
- Lead remote operations by implementing streamlined documentation processes, improving workflow and reducing processing time. Collaborate across teams and timezones with engineering, purchasing and production from RFQ submittals, through production to delivery
- Oversee supply chain operations, coordinate order fulfillment, logistics support and international customs compliance
- Manage warehouse inventory and optimize JIT and Kanban deliveries to customers in North America
- Implement multi-channel sales strategies, leveraging SEO, website enhancements, and targeted sales calls to generate leads
- Execute accounting and HR functions, ensuring accuracy in invoicing, payroll and compliance with financial policies
- Supervise all on-site staff. Remotely manage communication and deliverables with international manufacturing partners
Sales/Account Management
JRL Associates
01.2000 - 01.2010
- Managed new and existing business development for a multi-line manufacturers' representative firm, selling pumps, nozzles, tanks and fluid handling products
- Grew business 400% with an industrial manufacturer
- Generated sales through leveraging manufacturers' synergies, networking, coordinated sales meetings and account management
- Worked closely with the principal engineering team to ensure product specifications were included in project designs
- Awarded Salesperson of the Year five times by principal manufacturer for business growth, sales and account management
Associate Director of Provider Relations and Network Development
CIGNA HealthCare
06.1994 - 01.2000
- Recruited the physician, hospital and ancillary network for CIGNA's HMO and PPO network
- Managed contract and fee negotiations, securing competitive agreements and strengthening healthcare partnerships in NC and SC
- Directed a team of 15 Provider Relations, driving performance, engagement, education and provider satisfaction
- Played a key role in staff integration during CIGNA's acquisition of Healthsource
- Developed training modules, led workforce integration efforts, aligned teams, processes and cultures throughout the transition
- Tasked as the lead for a CQI study on Provider Satisfaction for NCQA audit
- Honored with CIGNA's President's Award for recruitment and network development
- President's Award is presented to less than 1% of CIGNA's workforce
Education
Bachelor of Science - Business Administration
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Effective problem resolution
- Strategic team oversight
- Supply chain management proficiency
- Client account management
- SAP
- Salesforce
- Inventory Management System
- MS: Excel, Word, PPT
- QuickBooks
- Chat GPT
- Google Docs
Timeline
Operations Manager
ENA Advanced Rubber Technologies, Inc.
01.2010 - Current
Sales/Account Management
JRL Associates
01.2000 - 01.2010
Associate Director of Provider Relations and Network Development
CIGNA HealthCare
06.1994 - 01.2000
Bachelor of Science - Business Administration
University of North Carolina At Chapel Hill
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