Summary
Overview
Work History
Education
Skills
Timeline
Generic

COLLEEN LAWFER

Easton,PA

Summary

A reliable, friendly, and high energy individual with 6 years of customer service experience, dedicated to providing excellent guest satisfaction.

Overview

5
5
years of professional experience

Work History

Server

Perkins Restaurant & Bakery
Doylestown, PA
11.2024 - 01.2026
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Developed leadership capabilities through targeted training and practical experience.
  • Implemented structured and disciplined approaches to enhance daily efficiency.

Customer Service Representative and Vet Assistant

Family Pet Clinic
Southampton, PA
09.2023 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
  • Handle escalated calls, emails, and texts efficiently, finding satisfactory resolutions for both customers and the company.
  • Develop strong product knowledge to provide informed recommendations based on individual needs.
  • Greet pet owners to go over available services, outline costs, and determine the special needs of animals under our care.

Kennel Technician Supervisor

Holiday House Pet Resort
Doylestown, PA
08.2021 - 08.2022
  • Addressed customer inquiries about animal care promptly.
  • Worked with veterinary team providing optimal healthcare for facility animals.
  • Participated in community outreach events to promote responsible pet ownership and raise awareness about available services at our facility.

Army Reservist

US Army
03.2026 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Developed leadership capabilities through targeted training and practical experience.
  • Implemented structured and disciplined approaches to enhance daily efficiency.

Education

High School Diploma -

Bucks Learning Academy
Warrington, PA

Skills

  • Excellent Communication
  • Emergency and safety knowledge
  • Conflict resolution
  • Adaptability and flexibility
  • Self-supervising
  • Problem-solving
  • Strong work ethic
  • Hospitality service expertise
  • Team collaboration

Timeline

Army Reservist

US Army
03.2026 - Current

Server

Perkins Restaurant & Bakery
11.2024 - 01.2026

Customer Service Representative and Vet Assistant

Family Pet Clinic
09.2023 - Current

Kennel Technician Supervisor

Holiday House Pet Resort
08.2021 - 08.2022

High School Diploma -

Bucks Learning Academy