COLLEEN LEARY

.•Supervised in Transitional Assistance Office and at Call Center.

•Reviewed Eligibility staff s work in evaluating client eligibility for public assistance programs, ensuring accurate documentation and compliance with regulations.

• Verified collected information for accuracy and informed workers of good work or ways in which to improve.
• Assisted workers in understanding program requirements, enhancing their awareness of available resources.
• Maintained detailed case records and updated client information in departmental databases for accuracy and accessibility.
• Collaborated with team members to streamline processes, improving efficiency in case handling and response times.
• Conducted outreach activities to engage potential applicants, increasing program participation within the community.
• Provided training support to new staff on eligibility determination procedures and departmental policies.
• Reviewed live and recorded conversations with customers for quality control and gave suggestions on how to improve and let them know in what areas they did good..
• Handled customer compliments and complaints

• Oversaw daily office operations, ensuring efficiency and effectiveness across all departments.
• Managed vendor relationships, negotiating contracts to optimize service delivery and cost management.
• Implemented office procedures that improved workflow and enhanced team collaboration.
• Coordinated schedules and meetings for executive leadership, facilitating effective communication and decision-making.
• Developed and maintained filing systems, ensuring easy access to documents and compliance with regulatory standards.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Prepared payroll and issued pay to store Employees
• Balanced safe and made deposits
• Managed Petty cash and. kept books balanced
• Reconciled cash drawers daily, identifying discrepancies to uphold accountability standards.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Managed cash register operations, ensuring accurate cash handling and balancing.