Nannette Perez
Fontana,CA
Overview
30
30
years of professional experience
Work History
Eligibility Worker Supervisor
County Of San Bernardino
San Bernardino, CA
03.2022 - Current
- Provided supervision and mentorship to new eligibility workers, fostering professional growth and development within the department.
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Conducted regular performance evaluations for team members, offering constructive feedback for continuous improvement in their roles.
Eligibility Worker I/II/III
County Of San Bernardino
San Bernardino, Ca
10.1994 - 03.2022
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
Education
N/A - Undecided
Chaffey College
Rancho Cucamonga, CASkills
- Telephone Etiquette
- Written and verbal communication
- Policy Interpretation
- Medicaid knowledge
- Interpersonal Skills
Accomplishments
Management Leadership Academy Graduate 2022
Timeline
Eligibility Worker Supervisor
County Of San Bernardino
03.2022 - Current
Eligibility Worker I/II/III
County Of San Bernardino
10.1994 - 03.2022
N/A - Undecided
Chaffey College