Nicolle Adams
Hesperia,CA
Summary
Proven leader and adept problem-solver with extensive experience at the County of San Bernardino, excelling in customer service and MS Office. Enhanced team performance and client satisfaction through effective communication, policy implementation, and staff development. Achieved significant improvements in service delivery and dispute resolution, demonstrating a commitment to excellence and a results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships within the work place and out.
Overview
12
12
years of professional experience
Work History
Eligibility Worker Supervisor
County of San Bernardino
03.2022 - Current
- Accomplished multiple tasks within established timeframes. Such tasks are reports, case reviews and yearly evaluations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery not only with community customers but also with my peers and employees.
- Resolved staff conflicts, actively listening to concerns and finding appropriate middle ground. I did this by completing memos, personal meetings, and assisting in their needs.
- Cross-trained existing employees to maximize team agility and performance. Also, mentored and assisted in training new employees to be successful.
Eligibility Worker II
County Of San Bernardino TAD Office
05.2012 - 03.2022
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
Education
Bachelor of Science - Criminal Justice
Argosy University
Orange, CA12.2016
Associate of Arts - Liberal Arts
San Bernardino Valley College
San Bernardino, CA05.2008
Skills
- Written and verbal communication
- Application processing
- Complex Problem-Solving
- MS Office
- Documentation And Reporting
- Performance Evaluations
- Customer Service
- Team Leadership
- Time Management
- Staff Training and Development
- Policy Implementation
Timeline
Eligibility Worker Supervisor
County of San Bernardino
03.2022 - Current
Eligibility Worker II
County Of San Bernardino TAD Office
05.2012 - 03.2022
Bachelor of Science - Criminal Justice
Argosy University
Associate of Arts - Liberal Arts
San Bernardino Valley College
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