Colleen Liard
Las Vegas,NV
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Senior Director Store Manager
Macys Department Store
Las Vegas, NV
02.2013 - Current
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Analyzed data to inform decision-making and strategic direction.
- Collaborated with executive leadership team to develop long-term objectives that would drive success.
- Cultivated a culture of continuous learning among team members through mentorship initiatives.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Facilitated professional development programs to build a high-performing team.
- Enhanced customer satisfaction through the development of service improvement initiatives.
District Merchant of Cosmetics
Macys Department Store
Chicago, IL
01.2011 - 02.2013
- Supported sales team members to drive growth and development.
- Gained market share in new sales performance through aggressive team training.
- Developed and implemented strategies to increase customer loyalty.
- Coached, developed and motivated team to achieve revenue goals.
- Created and maintained relationships with vendors and suppliers.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Merchandising Manager
Macys Department Store
Schaumburg, IL
02.2009 - 02.2011
- Developed and executed merchandising strategies to ensure optimal product placement, visibility, and availability in store.
- Performed regular analysis of financial metrics such as gross margin return on investment versus plan.
- Maintained strong relationships with key stakeholders such as buyers, planners, visual merchandisers.
- Monitored inventory levels, replenished stock as needed, and tracked orders to ensure timely delivery of products.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Associate of Applied Science - Buisness
William Rainey Harper College
Palatine, IL05-1989
Skills
- Data analytics
- Core values management
- Stakeholder relations
- Innovation management
- Culture transformation
- Collaborative leadership
Timeline
Senior Director Store Manager
Macys Department Store
02.2013 - Current
District Merchant of Cosmetics
Macys Department Store
01.2011 - 02.2013
Merchandising Manager
Macys Department Store
02.2009 - 02.2011
Associate of Applied Science - Buisness
William Rainey Harper College
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