Colleen Loughlin

Work History

Senior Customer Service Representative

Delta Dental of NJ and CT

04.1998 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Responded proactively and positively to rapid change.
Promptly responded to inquiries and requests from prospective customers.

Senior Flagship Customer Service Representative

Delta Dental of NJ

01.2015 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Participated in training programs to enhance product knowledge and customer service skills.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Union Representative

Iue Cwa Representative

06.2016 - Current

Strengthened relationships with employers by maintaining open lines of communication and fostering mutual respect.
Ensured compliance with labor laws, regulations, and collective bargaining agreements through regular audits and assessments of member organizations.
Served as mediator between management teams and employees during disputes to reach mutually beneficial resolutions while preserving positive working relationships.
Mentored new union representatives by sharing best practices, providing guidance, and offering feedback to help them excel in their roles.
Collaborated with other unions to develop joint initiatives that benefit both parties'' respective memberships.
Enhanced union members'' satisfaction by addressing their concerns and resolving grievances in a timely manner.
Educated union members on their rights, responsibilities, and benefits through informative workshops and training sessions.
Negotiated favorable contracts for union members by diligently researching industry standards and advocating for fair wages and benefits.
Assisted in developing strategic plans for the growth of the organization including setting short-term objectives and long-term goals.
Mediated discussions between employer and employee representatives in attempt to reconcile differences.
Participated in labor-management meetings to discuss labor issues.
Spearheaded negotiation of union contracts as company representative.
Negotiated collective bargaining agreements.
Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.

Independent Avon Sales Contractor

Avon

01.2000 - Current

Attended industry conferences and networking events to expand professional network, resulting in valuable referral sources.
Provided comprehensive after-sales support to ensure customer satisfaction and maintain positive brand reputation.
Identified cross-selling opportunities within established client accounts, resulting in increased revenue generation per account.
Enhanced product knowledge with continuous research, resulting in improved sales presentations and demonstrations.
Expanded client base by conducting cold calls and engaging prospects through social media platforms.
Analyzed sales performance metrics regularly, identifying areas for improvement and implementing necessary changes to achieve targets.
Developed repeat customers through excellent customer service and maintaining consistent follow-up communication.
Informed customers of promotions to increase sales productivity and volume.
Selected correct products based on customer needs, product specifications and applicable regulations.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Developed and maintained strong working relationships with professionals within assigned territory.
Met existing customers to review current services and expand sales opportunities.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Presented professional image consistent with company's brand values.

Summary

Overview

Work History

Senior Customer Service Representative

Senior Flagship Customer Service Representative

Union Representative

Independent Avon Sales Contractor

Education

High School Diploma -

Skills

Accomplishments

Interests

Timeline

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