Colleen Morrison
Canton,OH
Summary
Dynamic retail professional with a proven track record at Goodwill, excelling in team leadership and customer engagement. Skilled in problem-solving and retail operations, I successfully trained staff, enhanced customer service, and optimized inventory management, resulting in improved team performance and customer satisfaction. Committed to fostering an inclusive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Goodwill
10.2021 - Current
- Trained and developed new staff members, enhancing team performance and customer service skills.
- Implemented visual merchandising strategies, optimizing product placement to drive customer engagement.
- Coordinated with suppliers to ensure timely delivery of merchandise and maintain inventory levels.
- Monitored inventory management processes, reducing stock discrepancies and improving accuracy.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Team Leader
Goodwill Store
12.2019 - 10.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Associate of Applied Science - Business
Remington
North Olmsted, OH06-2011
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Store opening and closing
- Store operations
- Employee scheduling
- Staff supervision
- POS systems
- Decision-making
Timeline
Assistant Store Manager
Goodwill
10.2021 - Current
Team Leader
Goodwill Store
12.2019 - 10.2021
Associate of Applied Science - Business
Remington