Colleen Murnan
Cleves,OH
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Receptionist
Unique Nails Salon & Spa
08.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
Merchandise Inspector
Goodwill Inc
11.2017 - 01.2019
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Upheld codes and regulations governing materials, processes, and procedures.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Started and observed equipment operations to automatically sort and inspect materials and products.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Monitored product quality at all stages of production process.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
- Sampled products to verify compliance with standards
Shift Manager
TacoBell
12.2016 - 10.2017
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
ClickList Selector
Kroger
01.2016 - 11.2016
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Followed sheets to pull out correct items and correct quantities of merchandise.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Safely and securely loaded items to prevent damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Transported merchandise pallets to move in warehouse.
- Managed timely and effective replacement of damaged or missing products.
- Greeted store customers and discussed needs.
- Created and enforced detailed organization processes to increase quality and service standards.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Worked with customers to pack items according to specific desires and requirements.
- Updated merchandise pricing to match new values and special promotional rates.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
Education
High School Diploma -
ECOT
Online07.2012
Skills
- Data Entry
- Project Coordination
- Office Management
- Bookkeeping
- Scheduling
- Telephone Skills
- Organization Skills
- Service-Oriented Mindset
- Staff Management
- Greeting and Seating Clients
- Verbal and Written Communication
- Security Understanding
- Time Management
- Customer/Client Relations
- Customer and Client Relations
- Professional Demeanor
Timeline
Receptionist
Unique Nails Salon & Spa
08.2021 - 05.2022
Merchandise Inspector
Goodwill Inc
11.2017 - 01.2019
Shift Manager
TacoBell
12.2016 - 10.2017
ClickList Selector
Kroger
01.2016 - 11.2016
High School Diploma -
ECOT
Similar Profiles
Khanh-Ngoc (Anna) HuynhKhanh-Ngoc (Anna) Huynh
Nail Technician at Regal Nails Salon & SpaNail Technician at Regal Nails Salon & Spa
Hai LuHai Lu
Receptionist at Luxury Nails & Spa SalonReceptionist at Luxury Nails & Spa Salon
Katherine Zelaya PachecoKatherine Zelaya Pacheco
Nail Technician at Magic Nails & Spa - Nail SalonNail Technician at Magic Nails & Spa - Nail Salon