Colleen Murphy-Grim

Perkasie,PA

Summary

Dedicated leader with extensive management experience in staff training, performance evaluation, and continuous improvement. Proven track record in leading teams to surpass company goals while ensuring customer satisfaction. Expertise in financial reporting and budget management.

Overview

years of professional experience

Work History

Senior Regional Manager

Equity Lifestyle Properties, Inc.

Orefield, Pennsylvania

10.2018 - Current

Lead and support Property Managers overseeing more than 10 manufactured home communities and/or RV Campgrounds.
Collaborate between sales and operations teams across multiple sites.
Prepare operational budgets and forecasts based on projected revenues and occupancies.
Coordinate with asset management to finalize annual budgets and capital improvement projects.
Review and approve annual rent increase proposals, ensuring compliance with regulations.
Minimize delinquencies while achieving or exceeding revenue and occupancy goals.
Train staff to maintain positive guest and resident relations through ongoing communications, responsiveness, and promotion of appropriate events and programs.
Maintain facilities' conditions to meet company standards through regular audits.

District Manager

Extended Stay America

Bethlehem, PA

05.1997 - 10.2018

Accomplished District Manager, supporting a group of hotels that have ranged from 6-11 site locations from Philadelphia to Wilkes Barre, PA
Worked directly with hotel General Managers to achieve the company goals of budgeted revenues; through Lead Generation, GOP, Employee Recruiting & Retention, and Increasing Net Promoter Scores (NPS) through guest satisfaction.
Trained, Challenged, Motivated and Encouraged others providing constructive coaching to ensure future leaders & their teams to support the company and its growth
Perform Monthly Audits of Hotels to ensure compliance with SOP's as set forth through the KAI process.
Actively involved with Sales & Revenue Management
Strong controls over monthly Budgets and Purchasing, as well as inventory levels

Recruiter

Robert Half International-Accountemps

Baltimore, MD

04.1996 - 05.1997

Specifically assigned to the Accountemps Division for the recruitment of accounting staff.
Networked with industry contacts, association memberships and associates in order to place qualified individuals in temporary or temp-perm positions
Solicited local accounts to offer staffing solutions with qualified and pre-screened candidates.

Front Office Manager

Marriott International

Philadelphia

11.1989 - 02.1996

Opening Management team of this first Mega-Hotel to come into Philadelphia - Convention Center Hotel
Managed staff in the areas of PBX, Rooms Control, Concierge and Front Desk

Education

High School Diploma -

Bucks County Community College

Newtown, PA

Skills

Results Driven
Natural Leader
Budgeting and Forecasting
Processes & Workflow
Revenue & Inventory Management

Detail Oriented
Adaptability and Responsiveness
Excellent Work Ethic
Develop & Mentor Staff

Timeline