Colleen Myers
Harrisburg,PA
Summary
Dedicated People Operations and organizational development professional with experience supporting employees, improving processes, and leading initiatives that strengthen workplace culture and engagement. Skilled in communication, project management, training support, employee relations, and handling sensitive information with professionalism and discretion. Brings a growth mindset, strong attention to measurable outcomes, and commitment to creating environments where people and organizations thrive.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of People & Culture
Bethesda Mission
Harrisburg, PA
06.2025 - 06.2026
- Directed all People & Culture functions for a nonprofit homeless shelter and community center, aligning workforce strategies with organizational mission and strategic objectives.
- Mentored and developed leadership teams, fostering a culture of accountability, inclusion, professional growth, and employee engagement.
- Led talent acquisition, onboarding, retention, succession planning, and workforce development initiatives to attract and retain high-performing staff.
- Oversaw position management, compensation administration, benefits programs, employee relations, performance management, and disciplinary processes while ensuring compliance with employment laws and organizational policies.
- Administered comprehensive employee benefits programs, including medical, dental, vision, life insurance, and retirement plans, partnering with brokers and vendors to optimize offerings and control costs.
- Implemented performance evaluation systems, goal-setting frameworks, and regular communication strategies that strengthened employee engagement and organizational effectiveness.
- Facilitated cross-functional collaboration among leadership, program, and administrative teams to improve decision-making, operational efficiency, and service delivery.
- Guided the organization through periods of growth and change, maintaining focus on strategic priorities while supporting staff through o
- Resolved complex employee and customer concerns through proactive problem-solving, conflict resolution, and corrective action planning.
- Developed and implemented policies, procedures, and training programs that promoted compliance, workplace safety, and a positive organizational culture.
Human Resources Coordinator
Bethesda Mission
Harrisburg
04.2023 - 06.2025
- Facilitate recruitment, hiring, and onboarding of new employees for two homeless shelters and a Community Center
- Work with the Director of Human Resources to create fair and consistent HR policies and procedures
- Assist with benefits administration and serve as a liaison between employees and insurance providers
- Audited physical and electronic files and I9 forms, providing recommendations for ensuring compliance with employment laws
- Crafted an efficient communication plan and outline for Open Enrollment, resulting in a seamless process for employees.
Health & Life Coach/Blogger
Powerful Women’s Group
Mechanicsburg
02.2018 - 04.2023
- Developed and implemented a website to empower and support women
- Cultivated social media following across two platforms with more than 5700 followers.
Recruiting/Training Manager
Nationwide Insurance Company
Harrisburg
05.2013 - 02.2018
- Engaged with Talent Acquisition to identify, interview, and select candidates for First Party Medical and Casualty Non-Injury Departments
- Created a standardized onboarding process to ensure consistent experiences for new employees
- Collaborated with business partners to identify and drive continuous improvement
- Managed the new employee training process for more than 100 employees per year.
Claims Manager-Casualty Non-Injury
Nationwide Insurance Company
Harrisburg
06.2012 - 05.2013
- Drove and led a team of claim associates to achieve key metrics for organizational results
- Ensured high levels of customer satisfaction and promoted a culture centered around the customer
- Responsible for performance management, salary planning and administration, training, and development.
Claims Manager-First Party Medical
Nationwide Insurance Company
Harrisburg
02.2005 - 06.2012
- Oversaw the recruitment, onboarding, and career advancement of medical claims trainees
- Collaborated with HR and Talent Acquisition to develop effective recruitment strategies.
Sr. Claims Representative
Nationwide Insurance Company
Harrisburg
07.2004 - 02.2005
Skills
- Benefits Administration
- Training & Development
- Employee Relations
- Decision-making
- Communication
- Leadership
Certification
- Certified Health and Life Coach, Health Coach Institute, 09/01/19
Timeline
Director of People & Culture
Bethesda Mission
06.2025 - 06.2026
Human Resources Coordinator
Bethesda Mission
04.2023 - 06.2025
Health & Life Coach/Blogger
Powerful Women’s Group
02.2018 - 04.2023
Recruiting/Training Manager
Nationwide Insurance Company
05.2013 - 02.2018
Claims Manager-Casualty Non-Injury
Nationwide Insurance Company
06.2012 - 05.2013
Claims Manager-First Party Medical
Nationwide Insurance Company
02.2005 - 06.2012
Sr. Claims Representative
Nationwide Insurance Company
07.2004 - 02.2005