Open To Work
Colleen Osborne
Ormond Beach,FL
Work Preference
Summary
Front Office Assistant with a comprehensive background in customer engagement and administrative support. Experienced in coordinating patient interactions, verifying insurance coverage, and managing medical records. Strong communication and organizational skills contribute to effective office operations and improved patient experiences.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Front Office Assistant
ADVENT HEALTH
Daytona, FL
01.2021 - 01.2022
- Greeted and checked in patients, ensuring accurate data entry into the system.
- Scheduled and confirmed appointments via phone, enhancing patient access to care.
- Coordinated with various patient insurance companies to verify coverage, facilitating seamless billing processes.
- Developed patient payment plans to facilitate manageable financial arrangements.
- Processed medical record requests to ensure timely access for patients and providers.
- Proficient in Athena and Epic systems.
Parts Specialist
J P CYCLES
Ormond Beach, FL
01.2019 - 01.2021
- Researched and ordered parts to fulfill customer requests efficiently.
- Resolved issues with customer orders to enhance satisfaction and retention.
- Provided customer service and sales support in a retail environment.
- Updated customer accounts to ensure accurate and timely service.
- Ensured compliance with company policies.
Contractor helper/ Demo specialist service and install team
East Coast Builders
Bunnell, FL
01.2018 - 01.2019
- Coordinated RMA staging of new equipment and conducted site checks to ensure readiness for deployment.
- Streamlined material ordering and managed warehouse inventory to maintain optimal stock levels and support service efficiency.
- Oversaw compliance, fleet, and van maintenance to ensure operational readiness and safety standards.
- Scheduled and organized service calls for customer inquiries.
Part Time Bartender
Fraternal Order of Eagles Bar
Bunnell, FL
01.2018 - 05.2018
- Prepared drinks for customers.
- Maintained register and updated liquor inventory to ensure accurate stock levels.
- Maintained cleanliness of bar area.
- Assisted with in-house promotions and coordinated with vendors to enhance customer engagement.
- Coordinated band and entertainment scheduling to provide a diverse and engaging atmosphere.
Customer Service
HOME DEPOT
Newport News, Virginia
01.2013 - 10.2013
- Collaborated with sales team to address customer needs and enhance service delivery
- Coordinated special order requests, streamlining fulfillment process and improving customer experience
- Processed product returns, ensuring customer satisfaction and smooth inventory flow
- Handled cashier transactions accurately
Dispatching, Brokering
Ironclad Logistics
Hampton, Virginia
01.2012 - 01.2013
- Coordinated logistics and materials transport to ensure timely delivery.
- Generated bill of ladings to facilitate shipment documentation.
- Managed financial records and transactions to maintain accurate accounting.
- (Self Employed, family business)
Dispatching, Brokering
B&B Transportation
Portsmith, Virginia
01.2010 - 01.2012
- Coordinated logistics and materials transport to ensure timely delivery.
- Developed detailed bills of lading for shipments to facilitate compliance and tracking.
- Managed financial records and reports to maintain accurate tracking of expenses.
Customer Service
Verizon Call Center
Hampton, Virginia
01.2009 - 01.2010
- Resolved account-related customer issues to enhance customer satisfaction.
- Managed incoming customer calls to ensure timely resolutions.
- Established new customer accounts to facilitate smooth onboarding process.
Bartender, waitress
Roger's Sports Bar
Chesapeak, Virginia
01.2008 - 01.2010
- Prepared cocktails and beverages tailored to customer preferences, enhancing overall satisfaction.
- Maintained accurate register and updated liquor inventory to ensure availability of popular items.
- Maintained a neat and clean bar area.
- Coordinated in-house promotions to increase customer engagement and drive repeat visits.
- Managed scheduling of bands and entertainment to ensure timely performances for events.
Office Manager
C D Hauling
Portsmith, Virginia
01.2008 - 01.2009
- Coordinated all office functions to ensure smooth operations.
- Maintained accurate computer logs and processed invoices to support financial tracking.
- Maintained timecards and employee files.
- Processed payables and collections.
- Oversaw fleet maintenance and generated reports to ensure vehicle readiness.
- Facilitated safety meetings to discuss workplace protocols.
Bartender/Waitress
33rd Precinct Pub
Chesapeake, Virginia
01.2006 - 01.2008
- Prepared drinks for customers.
- Managed register and updated liquor inventory to ensure accurate stock levels.
- Maintained a neat and clean bar area.
- Planned and executed in-house promotions that increased customer engagement.
- Coordinated scheduling of band and entertainment to enhance guest experience.
Education
High School -
Oregon City High School
Oregon City, OR01-1988
Skills
- Front desk operations
- Appointment scheduling
- Medical record processing
- Insurance verification
- Epic and Athena Systems experience
- Microsoft Word and Office
- Customer engagement skills
- Communication proficiency
Certification
Motorcycle Safety Foundation (Motorcycle Class Instructor), 01/01/07, 12/31/14
References
- Lisa Baker, (717) 357-7499, Trainer Admin at JP Cycles
- Douglas Osborne, (772) 233-5738, GE Healthcare
- Connie Kellner, (972) 740-7110, Personal Reference
Timeline
Front Office Assistant
ADVENT HEALTH
01.2021 - 01.2022
Parts Specialist
J P CYCLES
01.2019 - 01.2021
Contractor helper/ Demo specialist service and install team
East Coast Builders
01.2018 - 01.2019
Part Time Bartender
Fraternal Order of Eagles Bar
01.2018 - 05.2018
Customer Service
HOME DEPOT
01.2013 - 10.2013
Dispatching, Brokering
Ironclad Logistics
01.2012 - 01.2013
Dispatching, Brokering
B&B Transportation
01.2010 - 01.2012
Customer Service
Verizon Call Center
01.2009 - 01.2010
Bartender, waitress
Roger's Sports Bar
01.2008 - 01.2010
Office Manager
C D Hauling
01.2008 - 01.2009
Bartender/Waitress
33rd Precinct Pub
01.2006 - 01.2008
High School -
Oregon City High School