Chanique Mann
Collinsville,OK
Summary
Detailed-oriented professional seeking to use managerial experience in a Health Care facility. Resourceful Front Office Assistant known for unparalleled productivity and efficient task completion. Possess specialized skills in customer service, appointment scheduling, and office technology management. Excel in communication, time management, and adaptability, ensuring seamless front desk operations and positive client interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Midwest Institute of Non-surgical Therap
St. Louis, MO
03.2024 - 02.2025
- Managed front desk operations, ensuring a welcoming environment for clients.
- Scheduled appointments and coordinated patient intake procedures efficiently.
- Processed payments from customers using cash, credit cards, or checks.
- Maintained organized patient records, updating information in EHR systems.
- Answered incoming calls, managed voicemails, and directed calls as necessary.
- Collaborated with healthcare professionals to enhance patient experience and communication.
- Maintained clean front office and lobby area to promote professionalism.
- Provided administrative support to management and assisted with office supply inventory.
Personal Shopper
Instacart
Tulsa, OK
04.2019 - 08.2024
- Coordinated shopping lists to fulfill customer requests accurately.
- Communicated preferences with customers to provide personalized service.
- Utilized Instacart platform for efficient order processing and tracking.
- Managed multiple orders while upholding high service standards.
- Resolved inquiries regarding product substitutions and availability.
- Developed strong customer relationships through attentive service and follow-up.
- Bagged groceries carefully, ensuring proper handling of fragile and perishable items.
- Scanned items to update system stock information during order fulfillment.
Patient Service Agent
Mercy Hospital and Medical Center
St. Louis, MO
01.2024 - 03.2024
- Coordinated with medical staff to address patient needs efficiently.
- Scheduled appointments and managed front desk operations.
- Handled prescription refills while maintaining accurate patient records.
- Demonstrated excellent verbal and written communication skills.
- Delivered exceptional customer service in challenging situations.
- Maintained a clean, organized, and secure work area free from hazards.
- Processed referrals to streamline patient flow and care continuity.
Online Shopping Manager
Reasor's
Tulsa, OK
12.2021 - 11.2022
- Managed over eight employees, ensuring efficient operations and team cohesion.
- Conducted training sessions to enhance staff skills and service quality.
- Oversaw customer service initiatives to improve client satisfaction and retention.
- Handled scheduling to optimize resource allocation and workflow efficiency.
- Facilitated hiring processes to attract qualified candidates for various roles.
- Performed employee evaluations to assess performance and identify growth opportunities.
Customer Service Manager (CSM)
Homeland Grocery Store
Muskogee, OK
04.2016 - 05.2018
- Managed daily operations of customer service department to enhance efficiency.
- Developed and implemented customer service policies based on customer feedback analysis.
- Trained and mentored staff on best practices to improve service quality.
- Resolved customer complaints promptly and professionally, ensuring satisfaction.
- Coordinated with other departments for seamless operational integration.
- Demonstrated strong communication skills in addressing product and consumer issues.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
Health Care Administration - Occupational Science
Community Care College
Tulsa, OK04.2023
High school diploma or GED - General Studies
South High School
Columbus, OH06-2002
Skills
- Microsoft Excel and Outlook
- Communication skills
- Analytical skills
- Inventory management systems
- Problem solving
- Electronic health records (EHR) management
- Customer relationship management
- Warehouse operations
- Call center experience
- Packaging expertise
- Climbing proficiency
- Accountability and professionalism
- Microsoft Teams proficiency
- Banking knowledge
- Front desk operations
- Recruitment strategies
- Store management skills
- Computer operation and skills
- ICD-10 knowledge
- Handling customer inquiries effectively
- Word processing expertise
- Logistics inventory management strategies
- Patient interaction techniques
- Hospital experience and support
- Clerical experience and skills
- Typing proficiency
- Relationship management strategies
- Professionalism in service delivery
- Administrative experience and support
- Microsoft Word proficiency
- Productivity software expertise
- Client communication strategies
- Medical receptionist skills and experience
- Windows operating system proficiency
- Phone etiquette and communication skills
- Organizational skills in office settings
- Medicare knowledge and administration
- Medical scheduling expertise and experience
- Customer relationship building techniques
- Processing cash transactions efficiently
- Goal setting techniques for student motivation",
Certification
- Driver's License, 08/01/23, 01/31/27
- Medical Billing Certification
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Front Office Assistant
Midwest Institute of Non-surgical Therap
03.2024 - 02.2025
Patient Service Agent
Mercy Hospital and Medical Center
01.2024 - 03.2024
Online Shopping Manager
Reasor's
12.2021 - 11.2022
Personal Shopper
Instacart
04.2019 - 08.2024
Customer Service Manager (CSM)
Homeland Grocery Store
04.2016 - 05.2018
Health Care Administration - Occupational Science
Community Care College
High school diploma or GED - General Studies
South High School