Summary
Overview
Work History
Skills
Timeline
Generic

Josue Garcia

Orlando,FL

Summary

To help and fulfill the duty at hand, at any given cost. My performance will be nothing less than professional and nothing more than exceptional.

Overview

8
8
years of professional experience

Work History

Front Office Assistant

Orlando Health
Orlando, FL
03.2024 - Current
  • Greeted and checked in patients promptly and professionally, ensuring a welcoming and efficient front-desk experience.
  • Scheduled, rescheduled, and confirmed patient appointments via phone, email, and in person.
  • Verified patient demographics and updated records to maintain accurate and current information.
  • Collected co-pays, deductibles, and outstanding balances while providing clear explanations of charges.
  • Verified insurance eligibility and benefits before appointments to ensure proper coverage.
  • Obtained necessary pre-authorizations and referrals from insurance providers when required.
  • Assisted patients with completing forms, and understanding office policies and procedures.
  • Maintained HIPAA compliance by safeguarding patient information during all interactions.
  • Responded to patient concerns or complaints with empathy and professionalism, de-escalating issues when needed.
  • Collaborated with clinical staff to ensure smooth patient flow, and accurate communication.
  • Provided excellent customer service by ensuring each patient felt valued and supported throughout their visit.

Office Administrator

Poinciana Personal Care
Kissimmee, USA
06.2022 - 03.2024
  • Verify insurance eligibility.
  • Make sure patient information is submitted to the insurance in due time for services to continue.
  • Request clinical notes, referrals, plans of care, etc.
  • Make sure parents are up to date with their child's physical visits with the primary care provider.
  • Client intakes.
  • In communication with insurance regarding authorization requests and/or with case managers.
  • Manage all phone calls regarding any questions or concerns.
  • Direct new clients through our servicing process.
  • Scheduling
  • Train caregivers with new applications, apps, or procedures required by the designated insurance.
  • Constantly communicating with different clinics regarding patient information.
  • Constructing step-by-step guides/tutorials on new agendas, procedures, and practices.
  • Make sure I assist the client, whether they are new or current, with the utmost respect and integrity to ensure a solution for any situation at hand.

Supervisor

IDS (Innovative Distribution Services)
Orlando, USA
06.2020 - 04.2022
  • Checking in drivers regarding their appointments throughout the day all day.
  • Taking calls to adjust or confirm proper delivery times and work hours.
  • Preparing paperwork/ organizing paperwork for the following day according to the given schedule.
  • Charging drivers with the designated prices required by the company whether it was via cash, check, or credit card, while providing a receipt or a virtual receipt at the end of their transaction.
  • Communicating with head of operations from different departments to review rescheduling issues and matters.
  • Communicating with HR throughout the week regarding new hires or current employee clock in times to make sure everyone is up to date regarding their hours.
  • Unload trucks throughout the day, all day.
  • Supervise the dock floor to make sure trucks are being done in a reasonable time as best as possible.
  • Close out the day at the computer which requires to count any physical currency such as cash or physical checks transacted throughout the day and store them in the safe.
  • Close out any trucks that rescheduled or didn't show up in a system called 'Retalix', to advise the company or the carrier that the load did not arrive and that we are done for the day.
  • Administrative and business operations.
  • Clerk/Receptionist & Supervisor Lead (Spanish and English)

Order Picker

GOYA (Future Force Personnel)
Orlando, USA
02.2018 - 05.2020
  • Take store orders.
  • Order picking.
  • Scan orders.
  • Confirm orders.
  • Arrange products in pallets.
  • Operate WMS picker program.
  • Operate the pallet jack and tugger.
  • Follow general warehouse OSHA regulations.

Manager

McDonalds
Orlando, USA
07.2017 - 02.2018
  • Cash register.
  • Drive Thru.
  • Kitchen.
  • Maintenance.
  • Customer Service.
  • Train crew members.
  • Worked all shifts.

Skills

  • Internet research
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Customer service
  • Inventory
  • Bilingual
  • Administrative experience
  • Business operations
  • Office experience
  • Office management
  • Front desk
  • Multi-line phone systems
  • Calendar management
  • Data entry
  • Typing
  • Phone etiquette
  • Medical terminology
  • Medical receptionist
  • Insurance verification
  • Medical office experience
  • Human resources
  • Leadership

Timeline

Front Office Assistant

Orlando Health
03.2024 - Current

Office Administrator

Poinciana Personal Care
06.2022 - 03.2024

Supervisor

IDS (Innovative Distribution Services)
06.2020 - 04.2022

Order Picker

GOYA (Future Force Personnel)
02.2018 - 05.2020

Manager

McDonalds
07.2017 - 02.2018

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Josue Garcia