Lillian Rímola Lewis

Dynamic and detail-oriented medical front office professional with over ten years of experience in administrative roles, specializing in patient check-in and check-out processes, both manually and via iPad. Expertise in greeting patients with respect and courtesy while efficiently managing front desk operations and customer service tasks. Skilled in collecting, updating, and maintaining data within electronic medical record systems, alongside insurance verification responsibilities. Strong organizational and multitasking abilities contribute to seamless office flow, supported by effective communication and problem-solving techniques that enhance team objectives and elevate client experiences.

• Wrote, edited and reviewed procedures and documentation for specific applications that could be used for employee training, as well as, supplemental guidelines.
• Organized and presented ongoing training sessions for new registration system.
• Trained physicians, clinicians, clerks and ancillary personnel on existing and new clinical applications.
• Coordinated, evaluated and tested applications prior to an upgrade.
• Cross trains and performs other functions including running productivity reports, quality improvement checks, and coordinating patient movement as directed by the Office Manager.

• Front Office Specialist
• Self-Starter / Attention to Detail / Team Player
• “Well Organized and Highly Motivated”