Marci Nielson
Lehi,UT
Summary
Dedicated customer service professional with a solid track record in effective communication and problem resolution. Excels in high-pressure situations, ensuring inquiries are handled promptly and efficiently. Strong relationship-building skills contribute to a positive and collaborative work environment. Enthusiastic about travel and adventure, eager to share this passion with customers.
Overview
21
21
years of professional experience
Work History
Front Office Receptionist
Dr. Sheffield Lloyd DDS
Lehi, UT
10.2023 - Current
- Greeted patients and visitors with a friendly and professional demeanor.
- Assisted patients with completing registration forms and obtaining insurance information.
- Processed payments and managed billing inquiries efficiently at the front desk.
- Handled patient inquiries, providing information about services offered at the practice.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Customer Service Representative
1800 Contacts
Draper, Ut
06.2018 - 10.2023
- Sold contact lenses and glasses, consistently meeting and exceeding sales targets.
- Completed extensive training in customer service, ensuring optimal support for clients.
- Streamlined processing of customer guarantee forms for finance department, improving response times.
- Coordinated with team to plan annual work parties and family events, fostering team camaraderie.
assistant/recall coordinator
Jared Hill
Orem, UT
09.2005 - 06.2008
- Facilitated patient scheduling, streamlining recall processes for improved office workflow.
- Supported physicians in delivering patient care and executing clinical procedures.
- Conducted sterilization of medical instruments to ensure safety standards.
- Enhanced front office operations, contributing to overall office effectiveness.
Education
Dental Assistant Certificate - Dental
Provo Dental Assisting School
Provo, Ut05-1994
Skills
- Payment processing
- Schedule appointments
- Customer Service
- Team Collaboration
- Problem solver
- Adaptability
- Professional demeanor
- Reliable
- Strong work ethic
Timeline
Front Office Receptionist
Dr. Sheffield Lloyd DDS
10.2023 - Current
Customer Service Representative
1800 Contacts
06.2018 - 10.2023
assistant/recall coordinator
Jared Hill
09.2005 - 06.2008
Dental Assistant Certificate - Dental
Provo Dental Assisting School