Brandi Phillips
Front Desk Receptionist
Martinez,GA
Summary
Friendly front desk receptionist with 10 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering registration data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
10
10
years of professional experience
Work History
Front Office Receptionist
Augusta OB/GYN Specialists
Augusta, GA
06.2017 - 03.2022
- Answered multi-line phone system and greeted callers enthusiastically.
- Interacted with patients and visitors by phone, email or in-person to provide information.
- Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Maintained clean reception area to promote positive, professional environment for clients.
- Increased productivity by cleaning and organizing supplies.
- Identified visitors' needs to offer solutions and information.
- Maintained well-organized and efficient offices with stocked supplies to meet expected demands.
- Delivered clerical support by handling range of routine and special requirements.
Front Desk Receptionist
Nephrology Associates, PC
Augusta, GA
07.2011 - 04.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Customer Service Representative
Bi Lo
Augusta, GA
08.2008 - 10.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
GED -
Augusta Technical College
Augusta, GA05.2010
Skills
- Data Entry and Database Software
- Records Management
- Payment Processing
- Customer Service-Oriented
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Prioritization and Time Management
- Computer Proficiency
- Administrative Support
- Attention to Detail
- Scheduling and Calendar Management
- Multi-Line Phone Systems
- Courteous and Professional
- Verbal and Written Communication
- Reliable and Punctual
- Basic Math
- Relationship Building
- Positive Attitude
- Conflict Resolution
Timeline
Front Office Receptionist
Augusta OB/GYN Specialists
06.2017 - 03.2022
Front Desk Receptionist
Nephrology Associates, PC
07.2011 - 04.2013
Customer Service Representative
Bi Lo
08.2008 - 10.2010
GED -
Augusta Technical College