Hi, I’m
Colleen Palmer
Scotia,US
Summary
Service-focused General Manager with distinguished experience in Hospitality Industry and proven leaderships abilities. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Expert in interpersonal skills and customer satisfaction while driving revenue and sales. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Accomplishments
- Achieved an Outstanding QA Hilton Inspection 2023
- Received Hilton's Award for Excellence 2021
Skills
- Excellent Communication
- Hospitality Focused
- Planning and Coordination
- Analytical and Critical Thinking
- Interpersonal Communication & Inclusivity
- Self-Motivated
- Good Telephone Etiquette
- Problem-Solving
- MS Office
- Teamwork and Collaboration
- Written Communication
- Cultural Awareness
- Multitasking Abilities
- Attention to Detail
- Active Listening
Work History
Hampton Inn Clifton Park
General Manager
04.2022 - 07.2023
Job overview
- Maintained Director of Sales responsibilities while fulfilling General Manager role. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build lasting client relationships, connections and nurture relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed budget implementations, employee reviews, training, schedules taking into account customer traffic, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Strengthened communication skills through regular interactions with others.
Hampton Inn Clifton Park
Director of Sales
04.2011 - 04.2022
Job overview
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base and insure guest satisfaction.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assisted Revenue Manager in forecasting ADR and availability
- Negotiate/arrange contracts for corporate room rates and group blocks
- Analysis of request for proposals (RFP's)
- Performed "cold calls" weekly to increase profitability
- Efficient in time sensitive requirements and proper follow up via phone calls/emails
- Site Tours to potential new business/groups
- Attend monthly local chamber events to grow contact base & also leads groups
Albany Marriott Hotel
Rooms Controller
10.2000 - 02.2009
Job overview
- Rooms Controller, 10/2000 - 02/2009
- Albany Marriott – Albany, New York
- Liaison between Sales Department and Front Office
- Multi-tasked job duties including but not limited to organizing group reservations, concierge service, guest satisfaction and delegation to other departments
- Responsible for maintaining high levels of customer service including phone skills and email correspondence
- Followed-up with guests to resolve requests or problems to complete satisfaction.
- Coordinated check-in and pre-registration procedures for arriving groups.
- Registered guests and relayed pertinent information about available amenities and events taking place at facility.
- Implemented appropriate booking strategies to verify reservation accuracy and provided service excellence.
- Trained new employees on standards and hotel procedures.
Education
Rochester Institute of TechnologyRochester, NY
Bachelor of Science from Corporate Travel Management
04.1994
State University At New York, MorrisvilleMorrisville, NY
Associate of Applied Science from Travel Tourism
05.1992
Overview
29
years of professional experience
Connecting With People
I am passionate about reaching my highest potential and I am optimistic in the outcome when we align to our inner guidance. I love to connect with people and create lasting memories. I enjoy getting to travel to new destinations and meet people. I feel as though the new people I meet are friends I have met just haven't met as of yet.
Similar Profiles
ANNA PERETSANNA PERETS
Housekeeping at Hampton Inn by Hilton Winnipeg Airport/ Polo ParkHousekeeping at Hampton Inn by Hilton Winnipeg Airport/ Polo Park
Beatriz JimenezBeatriz Jimenez
Laundry Attendant at Hampton Inn & Suites Allen ParkLaundry Attendant at Hampton Inn & Suites Allen Park
REALYN MOLO-KIMREALYN MOLO-KIM
Front desk/Event Coordinator at Hampton Inn by Hilton Sherwood ParkFront desk/Event Coordinator at Hampton Inn by Hilton Sherwood Park
Kelli StarkKelli Stark
Healthcare Consultant at Pratt Case ManagementHealthcare Consultant at Pratt Case Management
Erin MullerErin Muller
School Counselor at Oxford Hills Middle SchoolSchool Counselor at Oxford Hills Middle School