Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Colleen Perez

Colleen Perez

Thornton,CO

Summary

Talented professional considered knowledgeable leader and dedicated problem solver with 12 years of experience successfully leading multiple projects simultaneously from initiation through close-out phase Skilled at conflict resolution. Team builder who is acutely attentive to project and customer needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the organizations long-term success.

Overview

23
23
years of professional experience

Work History

T-Mobile Project Manager II

T- Mobile
Denver, CO
04.2011 - 08.2023
  • Leads 15-20 projects simultaneously from initiation through close-out phase
  • Works with external stakeholders to define project objectives and KPI’s
  • Leads project meetings and is single point of contact for all assigned projects
  • Developed training curriculum for onboarding of new project managers, and lead trainings for group of 6 or more people
  • Oversee implementation activities for multiple moderately to highly complex projects/programs
  • Collaborated with stakeholders to discuss requirements and expectations, address concerns, define project outlines, timelines, and expected budgets
  • Created and communicated implementation strategies, specifications, and assignments to team members
  • Ensure projects were completed on time, within budget, and up to quality standards
  • Key achievements:
  • Received recognition and numerous awards from VP’s and Directors for completing projects under budget and ahead of schedule
  • Help achieve 48%-win rate for internal sales community.
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.

WSTS Technician III

Sprint Communications
08.2004 - 04.2011
  • Assisted with integration of new Sprint customers with for various Sprint solutions, which improved customer experience
  • Worked with cross-functional teams to execute implementation strategies to drive company objectives
  • Responsible for technical training of new employees both practical and theoretical levels according to established evaluation criteria
  • Developed training curriculum and trained technical external customers for implementation of new solution
  • Delivered classroom technical and solution selling training course to sales reps including Account Executives and System Consultants teaching sales positioning for new product.

Communications Lead/Supervisor

Sprint
06.2000 - 08.2004
  • Supervised and mentored team of 12 sales support associates
  • Was single point of contact for escalations
  • Performed quality assurance and effectively managed a high volume of inbound and outbound customer calls in a complex, fast paced, and challenging call center environment.

Education

Associate of Arts - Digital Design

University of Maryland - Baltimore County
Baltimore, MD
06.2024

High School Diploma -

Adams City High School
Commerce city, CO
06.1994

Skills

  • Skills include:
  • Training Development Technical expertise
  • Training groups and individuals Client Services
  • Project management Information Technology MS office suites Salesforce Quality Assurance software development/implementation
  • Time management skills
  • Excellent verbal, written communication
  • Staff Training
  • Project Planning
  • Timely Project Completion
  • Managing Multiple Projects
  • Project Development
  • Technical Specifications
  • Cross-Training Skills
  • Project Management
  • Microsoft Active Directory
  • Presentations
  • Systems Implementations
  • Information Technology Management
  • Microsoft Office Suite Expertise

Additional Information

  • WORK EXPERIENCE Summary of qualifications More than 23 years of wireless technical experience and 12 years of project management expertise. Effectively communicate technical information to nontechnical audience, create training curriculum for internal and external teams, and lead training initiatives. Lead ambassador program for 3 years partnering with entire sales community and third party vendors. Demonstrate expert knowledge of wireless products, services, and promotion's educate and assist customer effectively.

Timeline

T-Mobile Project Manager II

T- Mobile
04.2011 - 08.2023

WSTS Technician III

Sprint Communications
08.2004 - 04.2011

Communications Lead/Supervisor

Sprint
06.2000 - 08.2004

Associate of Arts - Digital Design

University of Maryland - Baltimore County

High School Diploma -

Adams City High School
Colleen Perez
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