COLLEEN PETTIT
Washington State DSHS — Home & Community Services
Tempe,AZ
Summary
Results-driven Operations Manager with expertise in staff support, customer coordination, and workflow execution in safety-sensitive environments. Managed a $1.2M operational contract, supervising 5 direct and 15 indirect staff while ensuring compliance and service expectations. Enhanced operational efficiency through team coaching, performance tracking, and alignment with policies and deadlines.
1
Certification
25
Years of experience
Work History
Social Services Specialist 3
2 Years 10 Months- Supported 100+ Medicaid/Medicare-funded long-term care clients through needs assessments and service planning.
- Helped clients, families, providers, and care teams build individualized service plans.
- Used tracking tools and problem-solving to identify barriers and improve service delivery.
- Reviewed client needs to determine long-term care eligibility and home- and community-based services.
- Interviewed clients and families to collect details for accurate case notes and service plans.
Community Corrections Supervisor
5 Months- Supported reentry operations to maintain offender accountability, safety, and compliance with correctional standards.
- Supervised 5 direct and 15+ indirect staff, provided coaching, resolved operational issues, and coordinated priorities across teams.
- Coached staff on performance expectations and reinforced accountability to improve execution across supervised functions.
- Managed high-volume operations across case strategy, courts compliance, emergency response, documentation, and community partners.
- Coordinated with courts, compliance teams, emergency response partners, and community stakeholders to support aligned operations.
- Assigned specific duties to staff to ensure smooth facility operations., shift coverage, and daily workflow to keep facility operations consistent.
- Oversaw $1.2M operational contract, tracked contractor performance, policy alignment, safety requirements, and service delivery.
- Coordinated staff assignments, daily workflow, and shift coverage to maintain unit accountability.
- Supported reentry operations to maintain custody, safety, and compliance with correctional policies.
Community Corrections Officer 3
8 Years 6 Months- Reviewed supervision violations and wrote detailed reports for revocation decisions or corrective action.
- Completed field contacts, home visits, and workplace checks to verify compliance and assess safety risks.
- Supported field operations staff with mentorship, compliance-based case planning, and backup supervision duties.
- Built reentry and family reunification initiatives that supported long-term community outcomes and lowered recidivism risk.
- Monitored offender compliance through office interviews, field contacts, and home visits.
- Documented violations in offender management systems, collateral contacts, and case notes in offender management systems.
Office Assistant 2
10 Months- Handled daily correspondence, filing, and document routing to support smooth office operations.
- Backed up supervisors with administrative tasks, helping reduce delays and improve office efficiency.
- Kept data entry accurate and completed assignments within strict deadlines.
- Managed confidential inmate and facility records with accuracy and compliance.
- Updated documentation and sent issues to proper contacts for timely follow-up.
General Manager
2 Years 3 Months- Supported daily restaurant and retail operations, maintaining consistent service standards and smooth workflow.
- Developed and implemented strategies that enhanced sales and profitability.
- Managed event budgets, tracked expenses, and prioritized spend across campaigns and community activations.
- Directed event marketing calendars, aligning tastings, promotions, and seasonal campaigns with store goals.
- Created and executed targeted marketing strategies that boosted event attendance.
- Coordinated vendor relationships for wine events, securing supplies, staffing, and venue logistics.
- Worked with store leadership to plan product launches, tastings, and private client experiences.
- Produced engaging content that elevated social media interaction with target audiences across multiple platforms.
Lead Bartender
10 Months- Promoted daily specials and beverage deals, contributing to sales targets.
- Handled cash tabs and register reconciliation with accuracy and close attention to detail.
- Trained new bartenders on POS processes, cocktail recipes, and responsible alcohol service standards.
- Supported opening and closing tasks, keeping bar ready for service and secure after shift.
- Tracked inventory levels and coordinated with management on liquor, beer, wine, and bar supply orders.
- Kept bar stations clean and organized while following sanitation and safety requirements.
Sales and Marketing
9 Years- Created referral-based sales leads through proactive customer contact and consistent outreach, increasing brand awareness and revenue.
- Managed sales and marketing activities, monitoring progress against sales goals.
- Improved repeat-purchase opportunities by coordinating product promotions, handling orders, and completing timely customer follow-up.
- Worked with sales and marketing teams to align production schedules with customer demand, shortening lead times while maintaining service levels.
- Built partnerships with Eastern Washington University and Washington State University bookstores, expanding visibility for custom collegiate apparel and merchandise.
- Developed strong working relationships across finance, operations, and customer service to support smooth execution of sales and marketing initiatives.
Education
Google Project Management Certificate
Agile, Waterfall, stakeholder engagement, communication, leadership & process optimization
Bachelor of Arts - Criminal Justice
- Certificate: Alcohol & Drug Studies
- Dean’s List
- 3.7 GPA
Skills
Data tracking systems
Relationship management
Stakeholder management
Cross-functional communication
Account planning
Contract management
Service planning
Process optimization
Operational analysis
Workflow management
CRM management
Retention strategies
Partnership building
Vendor management
Change implementation
Cultural competency
Documentation skills
Client assessment
Crisis intervention
Team collaboration
Customer service
Problem-solving
Problem-solving
Effective communication
Decision-making
Certification
Google Project Management Certificate
LEADERSHIP & SPECIALIZED EXPERIENCE
- Incident Commander – COVID-19 Response (2021–2022)
- Planning Section Chief – COVID Unified Command (2020–2021)
- Resolution Specialist / Grievance Coordinator (2020–2022)
- Court Liaison – Grant & Walla Walla County Courts (2016–2020)
- Firearms Instructor (2017–2023)
- Evidence & Property Custodian (2013–2022)
Timeline
Social Services Specialist 3
Washington State DSHS — Home & Community Services
04.2023 - 02.2026
Community Corrections Supervisor
Washington State Department of Corrections — Reentry Division
11.2022 - 04.2023
Community Corrections Officer 3
Washington State Department of Corrections — Community Corrections Division
05.2014 - 11.2022
Office Assistant 2
Washington State Department of Corrections — Prisons Division
07.2013 - 05.2014
General Manager
Rock House Bistro and WineStyles
02.2011 - 05.2013
Lead Bartender
All Sports Bar and Grill
03.2010 - 01.2011
Sales and Marketing
Cuda Apparel
01.2001 - 01.2010
Google / Coursera
Google Project Management Certificate
Eastern Washington University
Bachelor of Arts from Criminal Justice