Colleen Reilly
Atlanta,GA
Summary
Professional account manager with solid background in managing strategic accounts. Proven track record of fostering long-term client relationships and delivering tailored solutions to meet client needs and achieve client satisfaction. Demonstrated expertise in strategic planning and team collaboration to drive business growth and achieve targets. Highly reliable with strong communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Senior Strategic Account Manager
QuickBox Fulfillment
Atlanta, GA
03.2023 - Current
- Managed key client accounts, ensuring alignment with organizational goals and delivering tailored solutions.
- Mentored junior account managers, sharing best practices in relationship management and strategic planning initiatives.
- Enhanced customer satisfaction by addressing and resolving strategic account issues effectively.
- Delivered exceptional service to high-value clients by proactively addressing their needs and anticipating potential challenges.
- Collaborated with cross-functional teams to ensure seamless delivery of services to strategic accounts.
- Conducted regular performance reviews of account strategies, implementing adjustments to improve client satisfaction rates.
Project Manager, Implementations
Inxeption
Atlanta, GA
02.2022 - 03.2023
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Utilized Agile methodologies to enhance team collaboration and improve project delivery efficiency.
- Conducted regular project reviews to assess progress, address challenges, and drive continuous improvement.
Project Manager, Digital Services
Inxeption
Atlanta, GA
09.2021 - 02.2022
- Led cross-functional teams to ensure project alignment and adherence to sprint timelines through design and development of websites including product integration
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
Onboarding Specialist
Inxeption
Atlanta, CA
04.2021 - 09.2021
- Conducted needs assessments to tailor onboarding experiences to align with client requirements and business objectives
- Analyzed client feedback to drive improvements in system functionality and user experience.
Manager of Client Services
Quickbox Fulfillment
Atlanta, GA
09.2019 - 04.2021
- Manage a portfolio of 15 accounts to aid communication between our clients and our operations team
- Consult with clients to understand operational needs and work internally with operations to create efficiencies
- Act as team lead for Atlanta based team to train CS representatives and facilitate resolution of client challenges
Account Executive
Lead Forensics
Atlanta, GA
03.2018 - 09.2019
- Cold calling to generate at least 6 demos per week and setting demos to advance sales cycle to at least 4 trials per week
- Presenting trial results, negotiating and closing deals with AOV of $7K to consistently hit monthly target of $18,750
- Earned top revenue for the Own Business channel Q2 2019
Account Representative
DHL Express
Atlanta, GA
07.2016 - 03.2018
- Managed a portfolio of 80 accounts that generated revenue of $4.5 million per year
- Closed new business and developed existing business to grow the portfolio 28% YOY
- Stack ranked 5th in the country out of 266 Field Sales Representatives in the Sales Champions Club
Sales Support Representative
DHL Express
Atlanta, GA
09.2015 - 07.2016
- Improved key performance indicators for my district by prospecting and qualifying leads for a team of 6 sales reps
- Organized community outreach events such as CSR volunteer initiatives and corporate sponsorship events
Education
Masters of Science - Commerce, Concentration in Marketing and Management
The University of Virginia – McIntire School of Commerce
Charlottesville, VA08.2015
Bachelors of Science - Biological Science
The University of Georgia
Athens, GA05.2014
Skills
- Relationship Management
- Customer Satisfaction
- KPI tracking and analysis
- Communication
- Proficiency in Microsoft Office including Excel
- Jira
- Agile, Scrum Master Certification
Skills and Interests
In my free time I enjoy riding horses, playing with my miniature dachshund Penny, and traveling.
Timeline
Senior Strategic Account Manager
QuickBox Fulfillment
03.2023 - Current
Project Manager, Implementations
Inxeption
02.2022 - 03.2023
Project Manager, Digital Services
Inxeption
09.2021 - 02.2022
Onboarding Specialist
Inxeption
04.2021 - 09.2021
Manager of Client Services
Quickbox Fulfillment
09.2019 - 04.2021
Account Executive
Lead Forensics
03.2018 - 09.2019
Account Representative
DHL Express
07.2016 - 03.2018
Sales Support Representative
DHL Express
09.2015 - 07.2016
Bachelors of Science - Biological Science
The University of Georgia
Masters of Science - Commerce, Concentration in Marketing and Management
The University of Virginia – McIntire School of Commerce